Priya Darshini Yalla
Henrico,VA
Summary
Committed and hardworking Retail Associate with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Friendly Retail Sales Associate Cashier eager to form relationships with return customers and support continual patronage. Adept provider of accurate and rapid answers to product and service queries. Committed to positively impacting sales and revenue through beneficial customer interactions and memorable service. Punctual and honest with solid background in crucial environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate Cashier
Ross Dress For Less
06.2023 - Current
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
- Collaborated with team members to achieve sales targets and consistently exceeded performance goals.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Promoted store loyalty program to customers, resulting in increased membership sign-ups and repeat business.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Participated in regular training sessions to stay current on new products and retail best practices.
- Built rapport with customers through active listening skills, leading to strong relationships and return visits.
- Supported visual merchandising efforts by maintaining attractive displays and keeping the sales floor wellstocked.
- Contributed to loss prevention efforts by monitoring suspicious activity and reporting concerns promptly.
- Ensured compliance with all company procedures related to cash handling, refunds/returns processing.
- Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
- Participated in storewide sales events, helping to drive revenue growth and achieve store objectives.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Connected with customers to support positive transaction experiences and address service concerns.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Provided warranty information to customers purchasing covered items and services.
- Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
- Delivered consistently accurate orders, special requests and menu alterations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
Education
Bachelor of Science - Computer And Information Sciences
Andra University
INDIA03.2008
Skills
- Customer Support
- Purchase Recommendations
- Loss Prevention
- Loyalty Program Promotion
- Loss Prevention Procedures
- Merchandise Restocking
- Returns processing
- Customer Engagement
- Customer Relationship Management
- Cash Handling Accuracy
- Payment Processing
- Multitasking
Languages
English
Timeline
Retail Sales Associate Cashier
Ross Dress For Less
06.2023 - Current
Bachelor of Science - Computer And Information Sciences
Andra University
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