Priyadharshani Pandiyan

Scrum Master and Agile Project Manager with 11 years of IT experience in delivering complex digital and eCommerce projects. Proven track record in project governance, stakeholder management, and leading Agile transformations. Skilled in fostering high-performing Scrum teams through servant leadership and metrics-driven strategies.

• Successfully led end-to-end project management of IT projects supporting the B2C and B2B websites hosting the premium jewelry collections, resulting in increased sales revenue and customer satisfaction.
• Spearheaded the creation of an AI Chatbot for B2B and B2C retailers to streamline customer service queries.
• Implemented features allowing the chatbot to populate shopping carts for both customers and retailers based on their instructions.
• Delivered projects such as implementing a 360-degree view of a product and a 2D view of the product against various complexions, CAD designs to be generated on the Fly based on the customization of the client.
• Developed and implemented project management processes such as the Squad system, which categorizes the IT projects based on Experience, Business Objectives, and User journey.
• Collaborated with multiple teams such as Design, Production, Merchandising, and Marketing to ensure seamless coordination and alignment throughout the project lifecycle.
• Effectively managed project risks, identified potential bottlenecks, and implemented mitigation strategies.
• Led the agile transformation within the organization by training and mentoring team members on agile principles.
• Effectively used JIRA to capture the roadmap, arrange the stories, create tasks, and maintain the Agile Process.
• Educating the team on optimal estimations, time management, and its need to avoid committing beyond the capacity.
• Tracking of the velocity of the team using metrics such as Burn down charts for Epics, User stories, Cycle time, lead times, and preparing dashboards to present the sprint status to the management.
• Involved in resource and release planning at the beginning of every sprint, also in identifying dependencies and aligning the stories in the corresponding sprints.
• Documenting the risks, objectives, and dependencies at the beginning of the sprint, and getting the required help for the team to resolve the risks and deliver the sprint goal.