PRIYADHARSHINI KESAVAMOORTHY
Edison,NJ
Summary
Reliable Bank Teller known for high productivity and efficient task completion. Skilled in cash handling, customer service, and financial transactions with proficiency in problem-solving, communication, and time management. Excel at building trust with customers through empathetic listening and accurate transaction processing. Reliable teller with experience in fast-paced financial environments, skilled in handling transactions accurately and efficiently. Possess strong mathematical skills, customer service orientation, and adeptness in using banking software. Known for improving transaction processing times and enhancing customer satisfaction through prompt service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Associate Cashier
INDIAN BANK,chennai
Chennai, Tamil Nadu
06.2013 - 05.2014
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Maintained accurate records of all financial transactions.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Adhered to financial services security and audit procedures.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Responded and assisted customers with account inquiries and updates.
- Trained employees on cash drawer operation.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Provided assistance to other tellers during peak business hours as needed.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Performed special services for customers, ordering bank cards and checks.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Transmitted orders to supply cash to meet daily needs.
- Opened new checking, savings and lines of credit for customer accounts.
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
- Assisted customers with basic technical issues related to digital banking platforms.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized various software and tools to streamline processes and optimize performance.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Performed cash handling duties including counting currency, coins and checks.
- Implemented code changes according to user requirements.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Associate Software Engineer
IBM-Indian Business Machines
Chennai, Tamil Nadu
06.2013 - 05.2014
- Assigned tasks among production support team members according to skill level and workload.
- Provided production support for critical incidents related to SAP ABAP applications.
Education
CAIIB - Certified Associate of Indian Institute of Banking & Finance - Banking And Finance
INDIAN INSTITUTE OF BANKING
DELHI INDIA01-2018
JAIIB - Junior Associate of Indian Institute of Banking & Finance - Banking And Finance
INDIAN INSTITUTE OF BANKING & FINANCE
INDIA12-2016
Bachelor of Engineering Technology - ELECTRICAL AND ELECTRONICS
THIAGARAJAR COLLEGE OF ENGINEEERING
MADURAI05-2013
High School Diploma -
MAHATMA MONTESSORI MATRICULATION HIGHER SECONDARY
MADURAI05-2009
Skills
- Cash counting
- Deposit and withdrawal management
- Financial software
- Currency packaging
- Data input
- Multitasking and organization
- Teller support
- Trustworthiness and integrity
- Time management proficiency
- Financial literacy
- Banking regulations knowledge
- Financial transactions
- Signature verification
- Phone etiquette
- Decision-making
- Money management
- Patience and empathy
Languages
English
Professional
Tamil
Native/ Bilingual
Accomplishments
- Passed all my qualifications with distinction scores and excellence.
Certification
- Junior Associate of Indian Institute of Banking for 3 years
- Certified Associate of Indian Institute of banking 7 years.
Timeline
Customer Service Associate Cashier
INDIAN BANK,chennai
06.2013 - 05.2014
Associate Software Engineer
IBM-Indian Business Machines
06.2013 - 05.2014
CAIIB - Certified Associate of Indian Institute of Banking & Finance - Banking And Finance
INDIAN INSTITUTE OF BANKING
JAIIB - Junior Associate of Indian Institute of Banking & Finance - Banking And Finance
INDIAN INSTITUTE OF BANKING & FINANCE
Bachelor of Engineering Technology - ELECTRICAL AND ELECTRONICS
THIAGARAJAR COLLEGE OF ENGINEEERING
High School Diploma -
MAHATMA MONTESSORI MATRICULATION HIGHER SECONDARY
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