Priyadharsini Ravikumar
Business Analyst And BPM Developer
Ashburn,VA
Summary
Experienced professional with 9 years of combined expertise in the banking and technology sectors. Proven track record of 5 years as an Assistant Manager in the banking industry, specializing in various banking solutions, followed by 4 years as an Appian BPM Developer. Demonstrates a strong focus on understanding and addressing customer needs, with a detail-oriented approach to development and design. Equipped with sharp management and leadership skills, and possesses a solid foundation in business analysis. Adept at driving process improvements, optimizing workflows, and delivering high-quality solutions that enhance operational efficiency and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Appian Developer
HCSC
9 2022 - 4 2024
- Work on the ServiceNow incidents assigned by the AYS automated ticketing system
- Validate the details provided in the incident
- Reach out to the user/user groups to collect more details if needed and debug the issue
- Monitor the production application process activity by the case number to understand the issue
- Edit/modify the active instances to fix the problem in run time or restart the node again to fix the problem
- If found to be a defect and cannot be fixed on the fly, create a JIRA story with: steps to replicate the issue
- Analysis and screenshots expected outcome
- Actual outcome case number from a lower environment where the issue is replicated
- Emails and user discussion notes for reference Work closely with the product team and business owner to validate the incidents as there were many instances where the incidents were new requirements rather than application defects
- Created SOPs for the debugging of certain types of issues and got appreciation from the customers
- Provided training for new joiners about the application and helped set up the environment and access
- Use standard queries to check the data from Oracle DB using the MySQL Developer tool.
Appian BPM Developer
Halliburton Corporation
11.2020 - 08.2022
- Able to quickly adapt to the new environment with VIDA-Jobs application and started development and bug fixes within the second week
- Participate in the requirement discussions and contribute to technical aspects of the implementation
- Worked with Teams from India, Ukraine, and the US coordinating with the teams from different time zones
- Attend design discussion meetings with the Appian architect and present my design details for the user stories assigned
- Develop Appian SAIL Interfaces which have been reused in other applications
- Worked on creating Integration between the Internal System and Appian to exchange data
- Perform a detailed analysis of the business requirements provided, for Appian development
- Worked on analyzing the Appian Health Check reports and fixing the potential issues reported
- Worked closely with teams from various geographic locations and was able to coordinate to deliver applications on time
- Deployed application code from Development to Test and other higher environments
- Strong knowledge in debugging and understanding the root causes of the issue
- Created BPM workflows in Appian using the process modeler
- Involved in the designing and implementation of Lessons Learned, VIDA-Jobs, and CE Quoting Tool Designed Connected System and Integration to connect with other systems.
- Provided expert consultation to clients on BPM best practices, resulting in increased client satisfaction levels.
- Supported business growth with the creation of effective BPM applications tailored to company needs.
- Demonstrated leadership skills by providing guidance and support to junior members within the team throughout various stages of project development.
- Translated customer requirements into written use cases.
Assistant Manager
IDBI Bank Ltd (Govt of India)
06.2015 - 08.2016
- Proper and neat maintenance of all currency’s chest records and timely submission of different returns and information to RBI and various other authorities
- Ensuring proper cash dispensing branch-wise with no errors
- Adjudication of notes as per RBI norms and rules
- Passing notes as per RBI refund rules and to get full value during RBI inspections
- Coordinating among the branches and currency chest of other banks for cash receipts and payments and fulfilling cash demands of branches and ATMs
- Managing cash inflows and outflows from chest Vault and periodical balancing during the day
- Identifying potential with other CC banks for offloading excess cash through diversion orders, and maintaining relationships with other banks and regulators
- To observe the sorting and counting activities
- To observe the cash movements from the vault and vice versa
- Timely submission of all demanded records to audit for scrutiny
- Ensure timely opening of vault and availability of cash-to-cash van officers for timely release of Vans
- Ensure proper checks and frisking by the Guard during movement in the currency chest area.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager
IDBI Bank Ltd (Govt of India)
10.2011 - 06.2015
- Supervising a team of 5-6 members processing the inward and outward clearing cheques and submission of the returns to the National Payments Corporation of India (NPCI) - Clearing House within the cutoff time
- Processing of inward and outward Electronic Clearing Services (ECS) as per customer mandates ECS Credit - distribution of dividend, interest, salary, pension
- ECS debit- utility payments, EMI payments on loans, and SIP investments
- Cash Management Services (CMS) of Corporate Clients
- CMS Payments - Bulk fund transfers, the printing of bulk quick cheques, interest and dividend warrants
- CMS Collections - Collection of Bulk EMI and periodic payment cheques
- Passing settlement entries and Reconciliation of Clearing Suspense accounts daily
- Following up with other banks for zeroing Clearing Receivable and Clearing payable accounts
- Reconciliation of current account maintained with the Reserve Bank of India (RBI) and reporting the position of clearing funds to the Bank’s Treasury office.
Education
Masters in Business Administration (MBA) - Systems and Human Resources
Department Of Management Studies, College Of Engineering, Anna University
B.E., Electronics and Communication - undefined
PMR Institute of Technology (Affiliated to Anna University)
Skills
Appian BPM Suite 18x, 19X, 20X, 21X, 22X, 23X
MySQL, MariaDB, and Oracle
JIRA and Azure DevOps
ServiceNow
Insomnia
SAIL, Process modeling, Records, Sites
Windows 7, 8, and 10
Agile, Scrum, and waterfall
HTML, and CSS
Finacle
Problem-Solving
Project Coordination
Certification
Appian Certified Senior Developer (Level 2)
Timeline
Appian Certified Senior Developer (Level 2)
06-2023
Appian BPM Developer
Halliburton Corporation
11.2020 - 08.2022
Assistant Manager
IDBI Bank Ltd (Govt of India)
06.2015 - 08.2016
Assistant Manager
IDBI Bank Ltd (Govt of India)
10.2011 - 06.2015
Appian Developer
HCSC
9 2022 - 4 2024
Masters in Business Administration (MBA) - Systems and Human Resources
Department Of Management Studies, College Of Engineering, Anna University
B.E., Electronics and Communication - undefined
PMR Institute of Technology (Affiliated to Anna University)