Priyam Das
Kolkata,WB
Summary
Results-driven Application Support, ITSM Lead, IT Operations & Security Specialist with 8+ years of experience in enterprise IT operations, system administration, and security management. Proven track record of leading large-scale application migrations, including the successful transition from Fresh Desk to Fresh Service, improving IT service efficiency. Skilled in PagerDuty and Manage Engine administration, incident response, and IT service automation. Expertise in Microsoft Exchange, Office 365, Active Directory, Azure SSO, and enterprise security frameworks. Adept at collaborating with cross-functional teams and vendors to implement robust IT solutions that enhance productivity, security, and operational resilience.
Overview
7
7
years of professional experience
Work History
Information Security Associate Consultant
Saviynt India PVT. LTD
02.2023 - Current
- Support Identity Governance and Administration (IGA) by onboarding applications and enforcing security policies.
- Identify and assess emerging security threats, proactively mitigating risks across multiple security domains.
- Manage multiple high-impact security projects, ensuring timely execution while aligning with business security standards.
- Collaborate with business units, app teams, and vendors to implement security controls and risk management frameworks.
- Conduct monitoring rule validation and recertification of monitored devices, improving compliance with security frameworks.
- Develop professional reports aligned with ASC, PCI, and FEDRAMP security standards.
Internal Support Tool Administrator
Saviynt India PVT. LTD
12.2021 - 01.2023
- Led the full-scale migration from Fresh Desk to Fresh Service, collaborating with Fresh Service vendors to ensure a smooth transition.
- Designed and implemented custom workflows, automation, and analytics dashboards, improving IT support efficiency.
- Integrated Fresh Service with Jira, Zoom, Slack, and other third-party applications, enhancing cross-platform collaboration.
- Managed Azure domain whitelisting and SSO configuration, improving security and user authentication.
- Provided application support and troubleshooting for 400+ global users, ensuring seamless operations.
- Administered and managed PagerDuty, configuring alerting workflows, escalation policies, and on-call scheduling to enhance IT incident management.
- Oversaw Manage Engine Administration, setting up automation rules, ticketing workflows, and IT asset management for streamlined service delivery.
L3 Tech Support & Exchange Lead
Gwambo Studios Pvt. Ltd
02.2021 - 11.2021
- Administered Office 365 and Exchange servers (2010, 2016), managing enterprise email environments across cloud and on-premises.
- Performed Active Directory user management, including group policies, access controls, and security configurations.
- Provided desktop support using TeamViewer, ZenDesk, and OS Ticket, ensuring minimal downtime for end users.
- Managed distribution lists (DLs) and shared mailboxes, optimizing email flow and user collaboration.
- Led technical support initiatives for Office 365, training end users and support teams on best practices.
Senior System Engineer
Cognizant Technology Solutions Pvt. Ltd
02.2018 - 02.2021
- Provided L2 desktop and IT infrastructure support, handling daily requests via ServiceNow and GSD tools.
- Conducted daily health checks on critical servers, ensuring optimal system performance.
- Configured and managed controller servers, POS devices, and WebPC servers for enterprise operations.
- Led application deployment via SCCM, streamlining software distribution across the enterprise.
- Managed asset inventory and IT equipment lifecycle, ensuring compliance with corporate policies.
- Created reports using Afaria, improving IT visibility and operational insights.
Education
Bachelor of Science - Diploma in Electronics And Telecommunications
EIEM
Kolkata, WB, India04-2014
High School Diploma -
RKM Boys Home Rahara
Kolkata, WB, India03-2012
Skills
- Identity management
- Incident response
- Access control management
- Office administration
- MS office
- Document management
- MS Exchange
- CRM
- Customer & Technical Support
- MIS & Reporting
Timeline
Information Security Associate Consultant
Saviynt India PVT. LTD
02.2023 - Current
Internal Support Tool Administrator
Saviynt India PVT. LTD
12.2021 - 01.2023
L3 Tech Support & Exchange Lead
Gwambo Studios Pvt. Ltd
02.2021 - 11.2021
Senior System Engineer
Cognizant Technology Solutions Pvt. Ltd
02.2018 - 02.2021
Bachelor of Science - Diploma in Electronics And Telecommunications
EIEM
High School Diploma -
RKM Boys Home Rahara
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