Priyam Mathur
Austin,TX
Summary
Experienced in running scrum team and project management, consulting with customers and other stakeholders to gather requirements, define scopes and set project plans. Capability of managing complex, high-visibility technical projects. Effective at technical support, inventory management and customer relationship development.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Scrum Master | Technical Consultant
JPMorgan Chase & Co
10.2016 - 02.2022
- Facilitate daily Scrum meetings, sprint planning, and retrospective meetings to ensure team alignment and productivity.
- Collaborate with cross-functional teams to develop and deliver software products in an Agile environment.
- Coach and mentor team members to improve their Agile methodology skills and knowledge.
- Manage project timelines, budgets, and resources to deliver high-quality products on schedule.
- Drive continuous improvement and innovation within the development team.
- Led Scrum teams in the development of software products, resulting in a 15% increase in productivity.
- Implemented Agile methodologies to improve team collaboration, communication, and product quality.
- Coordinated with product owners to ensure that product backlogs were properly prioritized and managed.
Senior Customer Service Consultant
HP Inc
08.2011 - 09.2016
- Supported Consumer and Commercial model systems.
- Assisted onsite team with hardware deployment on various sites across the country.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Enhanced performance through collaboration with diverse teams.
Customer Service Associate
Aditya Birla Minacs
02.2010 - 06.2011
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Addressed inquiries, resolved customer issues and managed customer relations. Explained benefits, features and recommendations to maximize client retention
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Education
MBA -
Alliance School of Business
02.2018
Bachelor's of Commerce -
Sikkim Manipal University
07.2015
Skills
- Agile methodologies (Scrum, Kanban, Lean)
- Scrum frameworks (user stories, sprint planning, sprint review, retrospective)
- Team management and leadership
- Cross-Functional Team Collaboration
- Project management tools (Jira, Confluence)
- Software Asset Management Tool (Service Now)
- Proficient on MS Office Tools (Word, Excel, PowerPoint, Outlook)
- Continuous improvement and innovation
- Excellent communication and collaboration skills
Certification
- Certified Scrum Master, Scrum Alliance
Accomplishments
- Successfully implemented Agile methodologies in a project, resulting in a 20% increase in productivity.
- Reduced project delivery time by 15% through efficient project management and timely issue resolution.
- Implemented a new Agile framework that improved communication and collaboration between team members, resulting in a 25% increase in team efficiency.
Timeline
Scrum Master | Technical Consultant
JPMorgan Chase & Co
10.2016 - 02.2022
Senior Customer Service Consultant
HP Inc
08.2011 - 09.2016
Customer Service Associate
Aditya Birla Minacs
02.2010 - 06.2011
MBA -
Alliance School of Business
Bachelor's of Commerce -
Sikkim Manipal University
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