PRIYANGI DEBNATH
Houston,TX
Summary
Goal-oriented professional with over five years of experience in insurance, eCommerce, and operations. Certified in Project Management, Scrum, and AWS, with strong expertise in Agile methodologies and SDLC processes. Proficient in requirements elicitation, UI/UX prototyping, and Lean Six Sigma principles, delivering cost-effective technology solutions through collaboration with cross-functional teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Scrum Master
Liberty Mutual Insurance
Dover, NH
08.2021 - 10.2024
- Backlog Management: Owned and prioritized product backlogs, led backlog refinement sessions using Jira and user story mapping, ensuring clear user stories adhered to INVEST criteria, improving sprint efficiency by 20%.
- Acceptance Criteria & Testing: Defined detailed acceptance criteria using Given-When-Then format, tracked feature progress via Jira, and developed test plans for unit testing, integration testing, and user acceptance testing (UAT) to maintain a 98% defect-free release rate.
- Agile Collaboration: Coordinated with cross-functional teams and Agile Release Trains (ARTs),utilizing CI/CD pipelines, to ensure smooth product rollouts and 5+ successful releases across Development, Test, and Production environments.
- Risk Mitigation: Conducted risk assessments using FMEA (Failure Mode Effects Analysis) and SWOT, negotiated delivery timelines through burn-up charts, and prioritized requirements using MoSCoW based on business impact and technical feasibility, reducing delays by 30%.
- Technical Leadership: Provided technical oversight on deployment pipelines (using Jenkins, GitLab CI, Docker), ensuring seamless integration and zero downtime deployments across multiple environments (Dev, Test, Production).
Scrum Master
Synchrony Bank
Houston, TX
05.2020 - 07.2021
- Empirical Learning & Agile Adoption: Drove Agile methodologies (Scrum, Kanban, Lean), enhancing velocity by 20% and product quality through continuous integration (CI) and continuous delivery (CD).
- Improved Delivery & Capacity Planning: Utilized Jira for story point estimation, burn down charts, and velocity tracking, improving sprint forecasting accuracy by 30% and capacity utilization by 25%.
- Facilitated Scrum Ceremonies: Managed Scrum ceremonies, including Daily Stand ups, Sprint Planning, Backlog Refinement, and Sprint Retrospectives, ensuring a 90% sprint completion rate and reducing cycle time by 15%.
- Removed Impediments: Resolved bottlenecks using root cause analysis and 5 Whys methodology, cutting impediment resolution time by 40% and increasing velocity by 18%.
- Provided Insights for Optimization: Applied SWOT analysis, RACI matrix, and risk mitigation strategies to identify and resolve process gaps, resulting in 22% better overall delivery efficiency.
- Forecasting & Release Planning: Used Gantt charts, release burn-downs, and Agile release trains (ARTs) to improve roadmap alignment by 30% and prioritize critical features.
- Developed Use Cases & Analyses: Created detailed UML use cases, performed Gap Analysis, Cost-Benefit Analysis, and Risk Management using risk matrices, delivering 3 key features on time and within scope.
Business Analyst
SIEPL
Bangalore, India
12.2014 - 09.2018
- Stakeholder Interaction & Requirement Elicitation: Led user interviews and JAD sessions (Joint Application Development), utilizing tools like Confluence to gather and document business requirements from stakeholders, improving requirement clarity by 25%.
- Requirements Review & Inspection: Organized requirements review sessions with SMEs, Project Managers, and end users using user story mapping and UML diagrams, ensuring alignment and reducing rework by 20%.
- Progress & Completion Reports: Authored weekly progress reports and completion metrics in Jira and Confluence, keeping stakeholders informed and on track, resulting in 95% on-time project delivery.
- SLA Review & Evaluation: Evaluated Service Level Agreements (SLAs), performing weekly and monthly reviews, using performance metrics and KPIs to ensure compliance and enhance service delivery by 15%.
- Data Integrity Testing: Assisted in data integrity testing using SQL queries to validate table entries, ensuring accuracy and completeness in data, reducing data errors by 10%.
- Business Risk Analysis & Process Flow Creation: Analyzed business operational risks, created process flows using BPMN (Business Process Model and Notation), and identified improvement areas, leading to a 15% reduction in inefficiencies.
- Client-Side & Server-Side Validation: Conducted client-side and server-side validations for login functionality using Selenium and Postman, ensuring 100% functional correctness in production.
Education
MBA - Marketing
Jaipuria Institute of Mgmt.
01.2014
Skills
- Stakeholder engagement
- Agile frameworks (SAFe, Lean)
- Sprint planning and reviews
- Daily stand-ups and retrospectives
- Jira, Confluence, and Trello proficiency
- Azure DevOps expertise
- Servant leadership principles
- Conflict resolution strategies
- Velocity tracking and metrics
- Workflow optimization techniques
Certification
- PROJECT MANAGEMENT PROFESSIONAL(PMP)- PROJECT MANAGEMENT INSTITUTE | 2024
- CERTIFIED SCRUM MASTER(CSM) - SCRUM ALLIANCE | 2022
- CERTIFIED SCRUM PRODUCT OWNER(CSPO) - SCRUM ALLIANCE | 2022
- AWS CERTIFIED CLOUD PRACTITIONER - AMAZON WEB SERVICES | 2025
Timeline
Scrum Master
Liberty Mutual Insurance
08.2021 - 10.2024
Scrum Master
Synchrony Bank
05.2020 - 07.2021
Business Analyst
SIEPL
12.2014 - 09.2018
MBA - Marketing
Jaipuria Institute of Mgmt.
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