PRIYANKA S

• Assisted in the production support and maintenance of ETL processes using Informatica Power Center Monitored job schedules, system performance, and addressed incidents promptly.
• Collaborated with development teams to implement enhancements and fix bugs in ETL workflows.
• Building robust error handling mechanisms to ensure smooth operation of critical business applications that relied on processed data.
• Developed, implemented and maintained data analytics protocols, standards, and documentation. Facilitated knowledge sharing within the team through documentation of ETL processes and effective training sessions.
• Participated in on-call rotations to ensure 24/7 support for critical ETL processes.
• Documented technical issues and solutions to enable tracking history and maintain accurate logs.
• Increased client retention by building trust through excellent communication skills and timely issue resolution.
• Maintained high levels of customer satisfaction, even during peak times or high-volume ticket periods.
• Reduced response times by prioritizing urgent requests and escalating issues when necessary.
• Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
• Conducted regular training sessions for team members to improve overall support quality and efficiency.

OBI ADMINISTRATOR

Helped clients to raise request to get access to application. Created user accounts and assigned permissions. Granted the access based on the dashboards and report owner approvals. Interacted with clients and resolved the queries.

• Assisted in the support and maintenance of ETL processes using Informatica Power Center Monitored job schedules, system performance, and addressed incidents promptly.
• Collaborated with development teams to implement enhancements and fix bugs in ETL workflows.
• Building robust error handling mechanisms to ensure smooth operation of critical business applications that relied on processed data.
• Developed, implemented and maintained data analytics protocols, standards, and documentation. Facilitated knowledge sharing within the team through documentation of ETL processes and effective training sessions.
• Participated in on-call rotations to ensure 24/7 support for critical ETL processes.
• Documented technical issues and solutions to enable tracking history and maintain accurate logs.