Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Priyanka Bekkam

Summary


Experienced with data manipulation, statistical analysis, and data visualization. Utilizes advanced analytical techniques to uncover trends and inform business strategies. Track record of employing critical thinking skills to solve complex problems and deliver meaningful insights.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Data Analyst

CDK Global Inc
05.2022 - 05.2025
  • Provided production and application support using SQL Data Warehouse and Enterprise Information System and Python.
  • Analyzed large datasets to identify trends and inform business decisions.
  • Developed automated reporting tools using SQL and Excel for data visualization.
  • Collaborated with cross-functional teams to define data requirements and enhance reporting accuracy.
  • Streamlined data collection processes, improving efficiency in data retrieval and processing.
  • Utilized tools including Oracle Database, MySQL, Microsoft Excel, Power Bi,Postman, AWS, Jira, Salesforce, and ServiceNow.
  • Resolved client-related database issues ensuring optimal service delivery.
  • Debugged issues, analyzed results, and identified root causes for long-term resolution.
  • Managed incident, request, and change tickets with proper prioritization.
  • Documented and categorized issues for better troubleshooting in the future.
  • Acted as Oracle Production Support Consultant with extensive IT support experience.
  • Collaborated with development teams on problem analysis and resolution.
  • Demonstrated excellent communication, interpersonal skills, and strong work ethics.
  • Actively contributed as a team player, delivering results in both team and individual projects.
  • Led initiatives to improve data quality standards across multiple departments.
  • Conducted training sessions for staff on new analytics tools and methodologies.
  • Presented analytical findings to stakeholders, driving strategic decision-making processes.
  • Utilized data visualization tools to effectively communicate business insights.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Used statistical methods to analyze data and generate useful business reports.
  • Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
  • Managed large-scale databases to ensure timely access to critical information for key stakeholders.

Data Analyst & Business Coordinator

Tata Consultancy Services
05.2020 - 04.2022
  • Designed and executed test plans and test cases based on BRD, FRD, and SRS.
  • Utilized Jira for defect tracking and test case management.
  • Prepared requirement documents and collaborated with stakeholders for smooth releases.
  • Developed dashboards using data visualization tools to enhance decision-making capabilities.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Managed multiple high-priority projects concurrently while maintaining strict deadlines and delivering exceptional results consistently throughout the tenure at the company.

CRM Support Analyst

Tata Consultancy Services
08.2019 - 03.2020
  • Provided 1st and 2nd level CRM support for internal and external users.
  • Resolved issues related to permissions, reports, leads, and campaigns.
  • Delivered user training and ensured SLA compliance for support tickets.
  • Analyzed customer data to identify trends, informing strategic decisions for targeted marketing initiatives.

Associate Analyst

[24]7.ai
03.2017 - 07.2019
  • - Troubleshot system, network, and application issues for end users.
  • - Documented incidents and coordinated escalations with technical teams.
  • - Provided real-time support through chat for customer queries.

Education

Bachelor of Technology - Electrical, Electronics And Communications Engineering

St. Mary's Integrated Campus
Hyderabad, India
01.2016

Skills

  • Manual Testing
  • Test Planning & Execution
  • SQL
  • Agile Methodologies
  • SDLC/STLC
  • Jira
  • Web & Mobile Applications
  • Business Systems
  • Query Writing
  • Customer Relationship Management
  • Customer Support
  • Escalation Management
  • Postman
  • Data Warehouse
  • Incident Response
  • Application Support
  • Data Curation
  • Data Warehouse EIS Tools
  • Excel functions
  • Python programming
  • Data analysis
  • Data visualization and presentations
  • SQL databases
  • Data cleaning
  • Analytical problem solving
  • Statistical analysis
  • Data validation
  • Database programming and SQL
  • ETL processes
  • Report preparation
  • Data warehousing
  • Data quality assurance processes
  • Technical analysis
  • Data integrity validation

Certification

  • Agile for Practitioner – TCS, 2021
  • SSA E1 Tester – TCS, 2022

Timeline

Data Analyst

CDK Global Inc
05.2022 - 05.2025

Data Analyst & Business Coordinator

Tata Consultancy Services
05.2020 - 04.2022

CRM Support Analyst

Tata Consultancy Services
08.2019 - 03.2020

Associate Analyst

[24]7.ai
03.2017 - 07.2019

Bachelor of Technology - Electrical, Electronics And Communications Engineering

St. Mary's Integrated Campus

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