Priyanka Bhatija
Overland Park,KS
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
Work History
Application Support Production Services Level 2
Pride Technologies
Overland Park, Kansas
06.2023 - 09.2024
- Performed complex troubleshooting as subject matter in multiple applications for Production support/queries.
- Monitoring of Production applications via monitoring tools.
- Hands-on experience with Devops activities.
- Production readiness reviews for new releases and validate the supportability of changes prior to introduction to Production.
- Manage major incident calls for resolution of high-priority incidents. Participate in communications management, problem management, and service request fulfillment process.
- Perform periodic tests of disaster recovery processes. Monitored server performance metrics, such as disk space utilization, CPU utilization, and memory usage.
- Collaborated with internal stakeholders regarding changes or enhancements requested by customers.
- Analyzed existing systems for areas of improvement or optimization opportunities.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Responded to or escalated tickets based on severity and internal policies governing responses.
- Acted as single point of contact for customers during technical faults and security-related events.
- Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
Specialist, Back-end Developer/Vice President
Bank of New York Mellon*Technology
Pune, Maharashtra
11.2013 - 02.2023
- Collaborated closely with project managers, designers, and other developers in order to complete tasks efficiently and effectively.
- Provided technical support to customers and other team members on various development projects.
- Debugged existing application functionality and identified areas of improvement.
- Coordinated with other departments to ensure efficient workflow processes.
- Maintained version control repositories using GitLab.
- Designed RESTful APIs for according to industry standards.
- Written detailed documentation outlining system architecture, design decisions, and coding conventions used in the project.
- Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
- Analyzed user needs and software requirements to determine design feasibility.
- Modified existing software to correct errors, adapt to newly implemented hardware or upgrade interfaces.
Senior Technical Associate
Polaris Technology
Pune, Maharashtra
12.2011 - 09.2013
- Assisted with planning, designing, coding, debugging, testing, documenting, and maintaining software applications.
- Provided technical support for users of the software system.
- Reviewed project requirements to identify customer expectations and resources needed to meet goals.
- Analyzed code and corrected errors to optimize output.
- Documented all development activities according to best practices.
Software Developer
Mphasis
Pune, Maharashtra
01.2011 - 12.2011
- Developed programs to automate processes and improve user experience.
- Provided technical support for users of the software system.
- Collaborated with team members to ensure successful project completion.
- Optimized program performance by analyzing code and making changes as needed.
- Debugged code to identify errors and fix them efficiently.
- Integrated software components into existing systems.
Developer
Tech Mahindra
Pune, Maharashtra
06.2007 - 12.2010
- Programmed applications and tools using object-oriented languages with goals of code abstraction, stability and reuse.
- Improved and corrected existing software and system applications.
- Designed, developed and implemented firmware to support embedded system product concepts.
- Conferred with project managers and other stakeholders to fully understand software design specifications and plan optimal development approaches.
Education
Bachelor of Science - Computer Engineering
Thadomal Shahani Eng. College
Mumbai06-2007
Skills
- Technical support expertise
- Application support
- Incident Management
- Debugging
- Technical Support
- Disaster Recovery
- Software deployment management(GitLab CI/CD )
- Software Development Lifecycle(SDLC)
- Software Development
- Object-Oriented Programming
- Understanding of Oracle
- Design and development
- JIRA
- Code Development(Java, Spring boot, Hibernate, JPA, Maven, REST API's , Microservices)
- Build releases
- Requirements Gathering
Timeline
Application Support Production Services Level 2
Pride Technologies
06.2023 - 09.2024
Specialist, Back-end Developer/Vice President
Bank of New York Mellon*Technology
11.2013 - 02.2023
Senior Technical Associate
Polaris Technology
12.2011 - 09.2013
Software Developer
Mphasis
01.2011 - 12.2011
Developer
Tech Mahindra
06.2007 - 12.2010
Bachelor of Science - Computer Engineering
Thadomal Shahani Eng. College
Similar Profiles
NEELIMA RADHA KISHORE NayakNEELIMA RADHA KISHORE Nayak
Senior Network Engineer at Pride TechnologiesSenior Network Engineer at Pride Technologies
Nirbhay PandyaNirbhay Pandya
Contractor Care Associate at Pride TechnologiesContractor Care Associate at Pride Technologies
V. MUTHULAXMIV. MUTHULAXMI
Team Lead – India Operations - Timesheet management at Pride TechnologiesTeam Lead – India Operations - Timesheet management at Pride Technologies