Priyanka Dashputre
Portland,OR
Summary
Having 6+ months of experience in nCino Banking software. Having 4+years of Amazon Warehouse Experience. Having 3+ Months of Experience in Inventory Operations in Semiconductor company. A highly motivated person with over 6+ years of professional experience in IT, maintaining a cutting edge of technical and management skills with up-to-date industrial knowledge and involved in implementation, administration, development, integration with other systems and cloud applications, analysis, modeling, design, coding and testing in various business domains. Experience in integration of Salesforce.com Applications with Other applications with an emphasis on the Web Services/XML. Experience in working across various SFDC implementations like Sales Cloud, Service Cloud, Chatter, Community Cloud. Worked in all phases of Software Development Life Cycle (SDLC) of Salesforce.com implementations. Well acquainted with all phases of the Software Testing Life Cycle (STLC) with expertise in Requirement gathering, Analysis, Designing, Development, and Testing.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Executive/Data Analyst
Intel
07.2023 - Current
- Greet and coordinate meetings with customers
- Perform clerical tasks, answer phones, respond to emails and monitor employee daily work
- Assist manager, follow up with employees & learn throughout our processes
- Build relationships with customers and deal with their queries in person, over the phone and by email
- Publish a weekly Status Report with Health of Inventory and status
- Audit on a timely basis to make sure sufficient inventory is available for future requirement
- Prioritize the Requests based on their criticality and instructions from Lead
- Shipping/ Receiving of New and Existing Inventory Items
- Train new Team members.
- Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements
- Tested data prediction algorithms based on historical data
- Created data models to support decision-making processes
Operations Manager, Line Lead (Assistant of Manager)
Amazon
04.2018 - Current
- Get details from logistics Department for inbound, outbound trucks
- Perform some standard analysis and give firm solution about how many package needs to sort and how many people are available onsite
- Perform some training to warehouse associates
- Attend weekly -Monthly meetings with site managers about what work was done in past week and what needs to be done to improve or give better output for incoming work
- Take onsite decisions in absence of Operations Manager Based on similar work done previously
- Talk with Associates on Daily basis, Understand and resolve issues of them
- Perform clerical tasks, Monitor associates daily work
- Receive and sort inventory
- Get customer orders ready for delivery
- Use technology like scanners, computers, and handheld printers.
IT Manager/Salesforce Admin, Warehouse Associate
Child Foundation
01.2023 - 07.2023
- Profit Organization
- Responsibilities:
- Manages and coordinates the CRM and IT system based on the strategic and operational plans of the agency, to which the position will provide considerable input in creating
- Analyze problems or issues, propose IT infrastructure solutions (both physical and virtual) and manage to resolution
- Develop/maintain websites using PHP, JavaScript, HTML and CSS
- Outsource projects as required
- Provide training to staff
- Communicate with project team members, supervisors, and other companies for timely implementation of project requirements
- Document project implementation and brief overall use of project status
- Analyze cyber-security risks and plans to develop policies and procedures to implement security practices
- Review and monitor Microsoft Azure vulnerability dashboards and examine anomalies as needed
- Perform data manipulation tasks such as data collection, data cleaning, data aggregation
- Institute protocols for the use of IT across departments and projects
- Provide technical support or training for systems and networks to ensure staff are maximizing use of CRM and IT systems
- Perform troubleshooting, repairs, and technical support
- Maintain licenses and upgrade schedules
- Sortation Center
- Supported existing integrated platforms and new integrations using third-party integration tools to enhance business processes and operations
- Developed and documented test cases and scenarios for [Software] platform
- Identified and supported business process requirements and development needs
Production Support Salesforce Administrator, Data analyst
Umpqua Bank
11.2022 - 07.2023
- The project is nCino application for the bank users in commercial services to handle the lending processes
- It includes loan applications, approval workflows, treasury management, PPP forgiveness process
- Widely used in banking to maintain client financial services
- Conduct product training via webinar to new and existing customers
- Process customer modifications on existing services through department workflow
- Liaison with internal departments in helping Treasury Management, Lending customers and provide assist on products and services
- Facilitate product training via webinar for new Bank customers
- Provide any technical support during the training to install drivers/software
- Assist with file mapping and other complex product needs
- Responsible for providing ongoing technical support products and services which can be complex in nature
- Provide specialized and technical support to customers for all products and services
- Perform Analysis on data using SQL server and Microsoft Excel for 1000+ records
- Provide Appropriate data solutions by using SQL queries, VLOOKUP, pivot table, Data tables
- Respond to emails, set the meetings with users, managers
- Connect with users to understand nCino issues and deliver appropriate solutions
- Liaison person between Salesforce Developers and end users
- Troubleshoot file mapping and advise on necessary changes
- Responsible for submitting customer modification requests to update services through department workflow tool accurately within established service level agreements
- Takes the lead on assignments that are moderate to complex in nature where judgment is required in resolving problems and making routine recommendations
- Responsible for assisting merchant service customers with tier one support.
Manual Tester
SEED Infotech, IT Services
06.2010 - 11.2014
- Consulted with product owners and developers to fully understand intended features and functionality
- Worked with off-site teams to complete timely tests and facilitate smooth product releases
- Designed and updated test cases to complete consistent manual tests
- Explored new technologies and tools that quality assurance team could use for testing purposes
- Collaborated with management team to prioritize effective and sustainable cost savings plans
- Executed manual test cases and document the results
- Demonstrate new features post development to business team for obtaining signoff for production deployment
- Participated in full phase of project's SDLC right from design, development, testing and implementation of application
- Review Test Requirements, Creating Test Plans and Test Strategy documents
- Testing Schedule Preparation Monitoring and Tracking Testing Activities
- Preparing and Executing SIT test Cases/Scripts in HP Quality Center, Creating Functional/Regression Test Cases in HP Quality Center
- Involved in UAT testing in UAT environment, Prepared UAT test cases and testing estimates
- Developed Test Scripts using Functional Requirement Documents
- Test scenarios are created for Positive, Negative, Boundary cases, etc
- Performed all types of testing on workflows and server software.
Education
Advanced diploma - Software Technology
CDAC
Bachelor of Computer Information Technology Engineering -
North Maharashtra University
Skills
- TECHNICAL SKILLS:
- Salesforce Technologies & Tools:
- Workflow & Approvals, Ant Migration tool, Dashboards, Reports, Analytic Snapshots, Custom Objects, Forcecom IDE, Forcecom Explorer, Data Loader
- Web Technologies:
- HTML, Service now, Jira
- Databases:
- Oracle, Microsoft SQL Server, SQL & PL/SQL ISMP
- Programming Languages:
- C, Java Script, jQuery, SQL
- Microsoft Technology
- Word, Power point, Excel, Outlook
Certification
Salesforce Certified Administrator
Salesforce Certified Platform Developer I
Timeline
Operations Executive/Data Analyst
Intel
07.2023 - Current
IT Manager/Salesforce Admin, Warehouse Associate
Child Foundation
01.2023 - 07.2023
Production Support Salesforce Administrator, Data analyst
Umpqua Bank
11.2022 - 07.2023
Operations Manager, Line Lead (Assistant of Manager)
Amazon
04.2018 - Current
Manual Tester
SEED Infotech, IT Services
06.2010 - 11.2014
Advanced diploma - Software Technology
CDAC
Bachelor of Computer Information Technology Engineering -
North Maharashtra University
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