Summary
Overview
Work History
Education
Skills
Languages
Timeline
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PRIYANKA GEHLOT

Summary

Experienced E-Commerce Operational Manager/Executive, I have a proven track record of driving sales and profitability on a variety of platforms. My mastery of all aspects of e-commerce operations, from efficient inventory management to outstanding customer service and resolving account issues, allows me to elevate the success of any business. My expertise also extends to optimizing order management and PPC campaigns. With excellent communication and leadership skills, I excel at leading teams and fostering collaboration across departments. My data-driven approach and focus on streamlining processes and enhancing the customer experience fuel my passion for achieving exceptional results. Notably, my extensive experience covers renowned platforms such as Amazon.com, Amazon UK, Amazon DE, Amazon CA, eBay.com, Etsy, Shopify, and Walmart. I am dedicated to delivering exceptional customer satisfaction and driving impressive outcomes in the ever-evolving world of e-commerce.

Overview

9
9
years of professional experience

Work History

E-commerce Executive (Part Time)

Wing Assistant
Udaipur
07.2023 - Current
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed and prioritized a high volume of customer inquiries, service requests, and complaints by creating and updating support tickets in Freshdesk.
  • Integrated Freshdesk with our e-commerce platform, CRM system, and email marketing tools to provide a holistic view of customer interactions.
  • Resolved shipping-related issues such as label errors, inventory discrepancies, and shipping delays through the ShipStation platform.
  • Successfully accommodated specific carrier requests, resulting in improved customer loyalty and satisfaction.
  • Effectively utilized ShipStation's real-time tracking and notification features to provide customers with accurate and up-to-date information about their orders.
  • Managed all aspects of USPS claims, including filing, tracking, and resolving claims for damaged, lost, or delayed shipments.
  • Scheduled and coordinated graffiti removal services, ensuring prompt removal of graffiti from the exterior of Client facilities.
  • Worked on improving product listings on Amazon by optimizing product titles, descriptions, and images.
  • Facebook, Instagram marketing and catalog update.
  • Managed the day-to-day operations of the e-commerce platform, including product management, website content updates and customer service.
  • Analyzed customer feedback and implemented strategies to improve the user experience of customers.
  • Planned, created and executed digital marketing campaigns using various tools such as Google Ads Manager or Facebook Ads Manager.

E-Commerce Manager

Krishna Handicrafts
Udaipur
12.2014 - 12.2023
  • Maintained accurate inventory records within Amazon Seller Central. Managed stock levels to ensure products were consistently available for purchase.
  • Manage end-to-end Amazon FBA operations, including product research, listing optimization, inventory management, and PPC campaigns.
  • Coordinated with suppliers and fulfillment centers to replenish stock as needed.
  • Oversaw the process of sending stocks to Amazon's FBA (Fulfillment by Amazon) warehouses.
  • Optimized product listings to improve search visibility and sales performance.
  • Created product listings, optimized titles, descriptions, bullet points and images for maximum visibility on search engine results. Created compelling and informative product listings to attract customers.
  • Implemented keyword research and optimization strategies to enhance product discoverability.
  • Conducted product photography to showcase items effectively. Crafted detailed and engaging product descriptions to highlight key features and benefits.
  • Ensured consistency in visual and written content across all product listings.
  • Resolved SKU-related issues such as discrepancies in product identifiers or variations.
  • Addressed account-related issues including account suspension appeals and policy compliance.
  • Managed product catalog organization and classification for ease of navigation.
  • Developed A+ content (Enhanced Brand Content) to enrich product detail pages.
  • Designed visually appealing layouts and incorporated multimedia elements to enhance the shopping experience.
  • Executed advertising campaigns within Amazon Seller Central to drive traffic and sales.
  • Created and managed promotional coupons and deals to incentivize purchases.
  • Provided excellent customer service by promptly addressing inquiries and resolving issues. Analyzed customer feedback and implemented strategies to improve the user experience of customers.
  • Monitored and maintained seller feedback to ensure a positive seller rating. Facilitated feedback removal requests when necessary to mitigate negative impacts.
  • Collaborated with internal teams and external partners to support overall business objectives.
  • Stayed updated on Amazon Seller Central policies and best practices to adapt strategies accordingly.
  • Analyzed performance metrics and sales data to identify areas for improvement and growth opportunities.
  • Demonstrated expertise in swiftly identifying and resolving account issues, ensuring minimal disruption to business operations and customer satisfaction.
  • Established protocols for proactive issue detection and resolution, mitigating risks and enhancing overall account health.
  • Achieved notable milestones in sales growth and profitability enhancement, earning recognition for outstanding performance and contributions to business success.

Education

Masters Of Law - Law

B.N. College
Udaipur
07-2020

Bachelor of Law - Law

B.N. College
Udaipur
06-2018

Bachelor of Arts -

B.N. College
Udaipur
07-2015

Skills

  • Action Planning
  • Competitor Analysis
  • Specification Writing
  • Order Fulfillment
  • Sales Strategy Development
  • Inventory Tracking
  • Online Advertising
  • Product Management
  • Search Engine Optimization
  • Customer Service
  • Account Management
  • Operations Management
  • Decision-Making
  • Inventory Replenishment
  • Keyword Research
  • Shipping
  • Inventory Management
  • Amazon FBA
  • Shipstation
  • Freshdesk
  • Team Supervision
  • Engaging with Diverse Customers
  • Canva (Intermediate)
  • Adobe Photoshop (Intermediate)

Languages

English
First Language

Timeline

E-commerce Executive (Part Time)

Wing Assistant
07.2023 - Current

E-Commerce Manager

Krishna Handicrafts
12.2014 - 12.2023

Masters Of Law - Law

B.N. College

Bachelor of Law - Law

B.N. College

Bachelor of Arts -

B.N. College

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PRIYANKA GEHLOT