Priyanka Gibson-Davis
Pompano Beach,FL
Summary
Qualified Client Service Specialist with strong background in client services and proven ability to enhance customer satisfaction. Demonstrated success in resolving client issues and maintaining long-term relationships. Skilled in communication and problem-solving, ensuring seamless client experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
John Knox Village
Pompano Beach, FL
01.2020 - Current
- Monitored safety operations and responded to emergencies with calm professionalism.
- Documented incidents accurately and collaborated with law enforcement when necessary.
- Applied conflict resolution and de-escalation techniques to maintain a safe environment.
- Monitored premises to ensure safety and security of residents and staff.
- Responded promptly to alarms, incidents, and emergencies, ensuring swift resolution.
Front Desk Receptionist
John Knox Village
Pompano Beach, FL
01.2020 - Current
- Managed daily front desk operations, handling residents and guest inquiries with professionalism.
- Performed data entry, record keeping, and scheduling to support efficient office operations.
- Maintained confidentiality while supporting management with administrative tasks.
- Delivered excellent customer service, resolving concerns and enhancing residents satisfaction.
- Greeted visitors and residents, providing exceptional customer service and support.
- Managed multi-line phone system, directing calls efficiently to appropriate personnel.
Team Lead / Customer Service Representative
Infinity Sales Group
Boca Raton, FL
01.2018 - 01.2020
- Supervised and trained customer service team members, achieving team performance goals.
- Resolved escalated customer issues and maintained long-term client satisfaction.
- Implemented process improvements that increased productivity and efficiency.
- Resolved client inquiries through effective communication and problem-solving techniques.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Analyzed customer feedback to identify trends and drive improvements in service delivery.
Education
High School Diploma -
Boyd Anderson High School
Lauderdale Lakes, FL01.2018
Skills
- Customer Service & Client Relations
- Data Entry & Administrative Support
- CRM software
- Calm and professional under pressure
- Conflict Resolution & Problem Solving
- Process Improvement & Efficiency
- Tech-Savvy: Microsoft Office, Google Workspace, Zoom, Slack
- Customer focus
- Payment processing
Certification
Class 'D' Florida Security License (Active)
Timeline
Security Officer
John Knox Village
01.2020 - Current
Front Desk Receptionist
John Knox Village
01.2020 - Current
Team Lead / Customer Service Representative
Infinity Sales Group
01.2018 - 01.2020
High School Diploma -
Boyd Anderson High School