Summary
Overview
Work History
Education
Skills
Personal Information
Extracurricular Activities
Characteristics
Hobbies and Interests
Timeline
Generic

Priyanka Hossain

Arlington,MA

Summary

To reach career excellence through dedication, sincerity, creativity, hard work and also seek continuous self-improvement with the changing institutional, internal and external need. Looking for a job related to my academy to enhance my skills and to make myself forward with serving the company/organization.

Overview

5
5
years of professional experience

Work History

Manager

Darul Kabab
01.2022 - 11.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Front Desk Receptionist

La Femme Salon Bangladesh
04.2019 - 09.2021
  • Book and confirm appointments via phone and email
  • Process transactions (cash and credit cards) and issue receipts
  • Offer beverages and chat with clients who are in the waiting area
  • Welcome walk-ins, answer questions about services and schedule appointments based on availability
  • Inform clients about new services and discounts
  • Cross-sell services and products when appropriate .
  • Update client records with contact and billing details, appointments and services offered

Front Desk Executive

Welcome Skills
  • Customer service management to ensure proper customer service is being delivered
  • Answer questions and address complaints
  • Answer all incoming calls and redirect them or keep messages
  • Receive letters, packages etc
  • And distribute them
  • Prepare outgoing mail by drafting correspondence, securing parcels etc
  • Check, sort and forward emails
  • Monitor office supplies and place orders when necessary
  • Keep updated records and files
  • Monitor office expenses and costs
  • Take up other duties as assigned (travel arrangements, schedules etc).

Call Center Executive

Inspire Bangladesh
  • Serving customer and dealing with their request
  • Dealing with customer queries, customer complaints and demands
  • Answers inquiries by clarifying desired information, researching, locating, and providing information
  • Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems
  • Maintains call center database by entering information
  • Building lasting relationships with clients and other call center team members based on trust and reliability.

Education

B.B.A - Human Resource Management (HRM)

Independent University, Bangladesh

Higher Secondary Certificate (H.S.C) -

Siddheswari Girls College

Secondary School Certificate (S.S.C) -

Khilgaon Girls School and College

Skills

  • Application packages (MS Word), Spread Sheet(MS Excel)
  • Presentation (Power Point)
  • Internet Browsing
  • Email
  • Pos (point of sales)

Personal Information

  • Religion: Islam
  • Father's Name: Md Hossain Ali
  • Mother's Name: Nasima Begum
  • Blood Group: O+
  • Date of Birth: 03/21/95
  • Gender: Female
  • Nationality: Bangladeshi (By birth)
  • Marital Status: Single

Extracurricular Activities

Internship, Sonali Bank Limited Rampura Branch, 3 months, Aid customers in opening, managing and optimizing their bank accounts and other products., Pursue leads and potential customers to expand services and products offered., Provide advisory services for clients regarding available financial services., Refer clients to financial specialists in the event of specialized needs., Resolve issues regarding customer accounts., Perform other administrative duties (such as data entry into in-house software).

Characteristics

  • Communication skills: Able to communicate clearly and effectively in many mediums, by email, verbally, with lists and phone messages, on the phone, and with body language.
  • Problem-Solving Skills: I am motivated to take on challenges with minimal direction. Always keep checking if something needs to be done and react accordingly.
  • Work ethic: I am always on time, always do what I am hired to do, meet targets and deadlines and work to the best of my ability.
  • Determination and persistence: I love challenges. I am able to work hard and keep moving forward when I encounter obstacles.
  • Able to Work in Harmony with Co-Workers: I get along with my colleagues and work with them effectively in different circumstances.

Hobbies and Interests

  • Gardening
  • Writing
  • Making new friends
  • watching movies

Timeline

Manager

Darul Kabab
01.2022 - 11.2023

Front Desk Receptionist

La Femme Salon Bangladesh
04.2019 - 09.2021

Front Desk Executive

Welcome Skills

Call Center Executive

Inspire Bangladesh

B.B.A - Human Resource Management (HRM)

Independent University, Bangladesh

Higher Secondary Certificate (H.S.C) -

Siddheswari Girls College

Secondary School Certificate (S.S.C) -

Khilgaon Girls School and College
Priyanka Hossain