Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Websites
Timeline
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Priyanka Kar

Chicago,United States

Summary

Senior UX Designer at United Airlines, specializing in transforming complex user needs into intuitive digital products. Skilled in design thinking, user research, and collaborative problem-solving to create highly engaging and inclusive user experiences.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior User Experience Designer

United Airlines
Chicago, United States
09.2024 - Current
  • Led the designs and collaborated with Product and Tech to launch the Connection Saver tool, which clarifies connection risks and provides actionable steps for customers, while also enabling flight attendants to efficiently organize deplaning for at-risk passengers.
  • Since it's launch, this feature achieved a 98% connection success rate for over 350,000 beta users, proving its value for 20M+ connecting customers.

User Experience Designer

VML
Chicago, United States
07.2022 - 09.2024
  • Revamped Ford Performance's website into a hub for enthusiasts, enhancing user engagement by 35%, site traffic by 40%, and parts sales by 25%.
  • Designed user flows, wireframes, and MVP prototypes for Sherwin-Williams' Scheduled Delivery feature, generating $7M in sales, with a 3x higher Average Order Value and 92% on-time deliveries.

Research Lead

SCADpro x Deloitte
Savannah, United States
06.2021 - 08.2021
  • Developed wireframes, prototypes, and a digital plug-in to visualize modern military families, influencing DoD policies and boosting recruitment.
  • Led research efforts, conducting surveys, interviews, and focus groups, and synthesizing insights for actionable design recommendations and presented complex data through visual storytelling, effectively communicating with stakeholders

Experiential Designer & Consultant

VML COMMERCE
Mumbai, India
03.2019 - 11.2019
  • Collaborated with planning, experience design, and client services teams to support high-profile clients like Google and Porsche.
  • Conducted user research and synthesized data to inform product launch strategies.
  • Developed strategies that improved customer retention and client loyalty.
  • Produced designs for product launches that attracted new clients and increased revenue.

Experiential Designer

VML COMMERCE
Mumbai, India
06.2018 - 07.2018
  • Conducted user research to guide planning and execution of designs for Spoken Fest, attracting over 6,000 attendees.
  • Led Asian Paints Decals Exhibition project, achieving 30% increase in visitor engagement through design implementation at the exhibition.

Education

MA - Design for Sustainability

Savannah College of Art & Design
Savannah, USA
06.2022

B.Des - Interior Space Design

Symbiosis Institute of Design
Pune, India
06.2017

Skills

  • Generative AI
  • Design thinking
  • User research and strategy
  • Information architecture & user flows
  • Journey & empathy mapping
  • Persona creation
  • User experience and interface design
  • Wireframing and prototyping
  • Workshop facilitation
  • Usability testing
  • Design systems & accessibility
  • Mobile and responsive design
  • Leadership skills
  • Figma proficiency
  • Zeplin expertise
  • Miro collaboration
  • User testing methodologies
  • Google Analytics insights

Accomplishments

  • Recipient of the Brian Boylston Memorial Endowed Scholarship for Sustainability at SCAD (2021)
  • SCAD Flux x SCAD Startup 2021: 1st (2021)
  • Academic & Achievement Scholarship at SCAD (2020)
  • 1st Award for Academic Excellence at Symbiosis Institute of Design for Interior Space Design (2017)
  • Lokus Design Portfolio Review by Behance: 2nd Place for Space Design (2016)

Affiliations

  • Writer for Digital Design Column, My Liveable City (2023 - Present)
  • Co-Chair of VML’s Women’s ERG Ellume (2023 - 2024)
  • Mentor, SCAD StartUp (2023, 2024)
  • Speaker, IDSA Education Symposium (2021)
  • Artist Spotlight, Adobe x Behance Livestream (2021)

Certification

  • McKinsey's Asian Leadership Essentials Program (2024)

Timeline

Senior User Experience Designer

United Airlines
09.2024 - Current

User Experience Designer

VML
07.2022 - 09.2024

Research Lead

SCADpro x Deloitte
06.2021 - 08.2021

Experiential Designer & Consultant

VML COMMERCE
03.2019 - 11.2019

Experiential Designer

VML COMMERCE
06.2018 - 07.2018

MA - Design for Sustainability

Savannah College of Art & Design

B.Des - Interior Space Design

Symbiosis Institute of Design

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