Priyanka Kayal
Brambleton,VA
Summary
Seasoned Business Intelligence and Data Science professional with over 12 years of experience in delivering data-driven solutions, team leadership, and strategic business analysis. Proven expertise in driving product decisions, advanced data analysis, experimentation, and the development of robust reporting tools. Adept at fostering cross-functional collaborations and managing senior stakeholder relationships.
Overview
12
12
years of professional experience
Work History
Business Intelligence Engineer Manager
Amazon.com
08.2022 - Current
- Led a team of Business Intelligence Engineers and Data Engineers providing analytical support to Amazon retail finance and business stakeholders
- Managed a global team supporting multiple stakeholder groups, including defect analysis, program launch metrics, and data science tooling
- Directed cross-functional technical projects between data engineering and business intelligence teams, including table redesigns, business metric alarms, and business definition encapsulation
- Spearheaded the development of a Python application to generate profit and loss statements, reducing the time required by 1000 hours annually
- Collaborated with product managers and senior leaders to identify $160 million in negotiation opportunities.
Senior Data Analyst
Coinbase
12.2021 - 07.2022
- Coordinated high-value projects and programs using exceptional leadership and management abilities
- Created data pipelines to ingest data from third-party messaging tools, enabling stakeholders to identify process improvement opportunities
- Analyzed web analytics data to understand customer journeys and recommended strategies to improve self-service adoption
- Instrumented data for new CX products, driving product improvements through actionable insights.
Senior Business Intelligence Engineer
Amazon.com
12.2018 - 12.2021
- Led end-to-end analytics for seven Amazon delivery service support program teams
- Automated weekly business review dashboards in Tableau for senior leaders, analyzing business trends
- Captured technical business requirements and provided solutions, from designing queries to analyzing data from various sources
- Mentored teams in BI Publisher report development and implementation, enhancing the BI community
- Applied advanced analytics and data science methods to generate business insights, predicting customer satisfaction and performance indices
- Conducted ad hoc analysis to identify $60 million in free cash flow savings in shipping and packaging
- Trained 26 Amazonians in machine learning through the Machine Learning University program.
Senior Business Analyst
Amazon.com
01.2018 - 12.2018
- Tracked, analyzed, and interpreted trends in shipping and delivery services data
- Developed SQL queries to extract complex data from remote databases, informing managerial strategies
- Presented findings to improve team strategies and operations, utilizing statistical techniques for hypothesis testing and customer segmentation.
Business Analyst
Amazon.com
09.2014 - 12.2018
- Identified gaps in customer service processes using data analysis, collaborating with tech and business teams to design solutions
- Designed Excel VBA reports to save time on manual processes, enhancing productivity
- Calculated savings in contacts, concessions, and FTE for process improvement projects.
Senior Business Analyst
MU SIGMA Business Solutions
08.2012 - 09.2014
- Analyzed data for the 'US Ads' team of a leading search engine, proposing strategies that increased revenue by 4%
- Led a team of 4 data analysts, improving employee engagement through training and personal meetings
- Developed metrics to identify inefficiencies and areas for improvement.
Education
BE in Information Technology -
Maharashtra Institute of Technology
Pune, MH01.2012
Skills
- Advanced Data Analysis & Statistical Modeling
- Data-Driven Decision Making
- Team Leadership & Development
- Cross-Functional Collaboration
- Business Acumen & Strategic Thinking
- BI Tools (Tableau, QuickSight, R, Minitab)
- Programming Languages (Python, SQL, T-SQL, PL/SQL)
- Database Management (AWS S3, Redshift, Oracle, Snowflake)
Awards
- Represented Amazon CS ACES team in the worldwide BA summit in Seattle.
- Two ideas selected in the top 20 list of the 2015 CS hackathon.
- Awarded for effective delivery through additional insight generation at Mu Sigma.
- Contributed innovative ideas during "FedEx" day at Mu Sigma as part of BTI – Building the Institute.
Timeline
Business Intelligence Engineer Manager
Amazon.com
08.2022 - Current
Senior Data Analyst
Coinbase
12.2021 - 07.2022
Senior Business Intelligence Engineer
Amazon.com
12.2018 - 12.2021
Senior Business Analyst
Amazon.com
01.2018 - 12.2018
Business Analyst
Amazon.com
09.2014 - 12.2018
Senior Business Analyst
MU SIGMA Business Solutions
08.2012 - 09.2014
BE in Information Technology -
Maharashtra Institute of Technology
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