PRIYANKA KUMARI
PATNA,Bihar
Summary
An enthusiastic and flexible business graduate with proven skils in Banking & Financial sector.
Looking for a challenging role where I will be able to achieve professional excellence with a motive to give my best to the associated organization through dedicated work, creativity, perseverance and teamwork.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Relationship Officer
Bandhan Bank
11.2022 - Current
- Managing banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Enhances customer satisfaction by promptly addressing concerns and providing accurate information.
- Mentors junior team members in mastering job responsibilities while modeling exceptional professionalism at all times.
- Reduce operational errors by conducting thorough audits and providing staff training.
- Support branch sales goals with effective cross-selling of banking products, increasing overall revenue.
Senior Customer Relationship Executive
Jana Small Finance Bank
11.2021 - 11.2022
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced cross-selling opportunities by understanding customer needs and recommending relevant products or services.
Business Relationship Manager
Jana Small Finance Bank
03.2020 - 10.2021
- Managed a portfolio of key accounts, ensuring consistent revenue generation and account retention.
- Strengthened client relationships by consistently delivering high-quality service and support.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Education
PGDM - Marketing
CHANDRAGUPT INSTITUTE OF MANAGEMENT PATNA
PATNA03-2020
Skills
- Banking software proficiency
- Adaptability and flexibility
- Teamwork and collaboration
- Problem-solving
- Microsoft office
Languages
English
Professional Working
Hindi
Native or Bilingual
Certification
- IRDA Certified.
Interests
- Playing Badminton
- Cooking
Timeline
Customer Relationship Officer
Bandhan Bank
11.2022 - Current
Senior Customer Relationship Executive
Jana Small Finance Bank
11.2021 - 11.2022
Business Relationship Manager
Jana Small Finance Bank
03.2020 - 10.2021
PGDM - Marketing
CHANDRAGUPT INSTITUTE OF MANAGEMENT PATNA
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