Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
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Priyanka Manekar

Aurora,IL

Summary

Dedicated and result-oriented tier-2 Application support Analyst with more than 2 years of technical and analytical experience addressing/resolving data and software issues, conducting various types of testing and documenting results. Experience communicating with all levels of internal and external clients to gain understanding and resolve problems. Strong multitasking background addressing several different issues, while meeting strict deadlines, and resolving escalated problems.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Technical Executive

Bizmatics Inc.
03.2012 - 11.2013
  • Troubleshoot issues, isolate problems, identify and resolve performance issues that occurred within the software data environment related to Lab interfaces
  • Provide end user with technical support for Lab Interface, as well as, very good knowledge in the areas of lab HL7 interfaces and Patient Portal
  • Utilized SQL Queries to gather and analyze Clinical Data from various databases in order to locate probable causes and possible solutions related to Clinical applications
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
  • Assisted with the planning and testing of Lab interface, configuration and database changes, installation of upgrades, patches and updates
  • Researched and resolved production incidents that required a detailed analysis of issues on the web, desktop applications and databases
  • Provided trainings to clinical users related to Lab interface usage.

Lecturer (Computer Science)

Rajshree Mulak College Of Engineering
- 01.2012
  • Educated over 200 students in a variety of computer science subjects as per university's curriculum
  • Incorporated hands-on activities and projects to engage students in the learning process
  • Monitored student progress and performance to ensure understanding of material
  • Assessed student knowledge and comprehension of course material through quizzes, exams and other assessments
  • Collaborated with other teachers and staff to ensure all students receive a quality education.

Software Engineer

Infosys Technologies
02.2009 - 07.2009
  • Completed various technical and functional trainings related to software testing for duration of 6 months by highly qualified faculty.

Education

Bachelor Of Engineering (Computer Technology) -

Rashtrasant Tukadoji Maharaj Nagpur University
06.2008

Skills

  • HL7
  • SQL
  • Html
  • SugarCRM
  • Windows remote login
  • Outlook
  • Windows server 2008
  • Windows 7
  • Windows 8
  • Windows 10
  • Excellent Oral and Written Communication skills
  • Eager to accept new responsibilities and challenges
  • Highly self-motivated and able to set effective priorities to achieve immediate & long-term goals and meet project & operational deadlines
  • Dynamic Decision Making
  • Effective Mentoring
  • Managerial Skills
  • Team Collaboration
  • Documentation Management
  • Technical Troubleshooting
  • Application Support
  • Change Management

Certification

Manual testing Certification (SEED India)

Hobbies

Dance 

Timeline

Technical Executive

Bizmatics Inc.
03.2012 - 11.2013

Software Engineer

Infosys Technologies
02.2009 - 07.2009

Lecturer (Computer Science)

Rajshree Mulak College Of Engineering
- 01.2012

Bachelor Of Engineering (Computer Technology) -

Rashtrasant Tukadoji Maharaj Nagpur University

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Priyanka Manekar