Priyanka Mitra
Austin,USA
Summary
Dynamic Technical Manager and Solution Architect with over 13 years of global experience in spearheading Salesforce Revenue Cloud, CPQ, Billing, and enterprise CRM transformations. Expertise encompasses enterprise architecture, digital transformation, and cross-functional team leadership, driving efficiency and strategic alignment across diverse stakeholders. Currently enhancing leadership and business strategy skills as an MBA Candidate at UNC Kenan-Flagler, poised to transition into technology leadership and executive management roles. Proven ability to manage large-scale delivery programs and influence executive decision-making, resulting in significant operational improvements and business outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Solution Architect
Forsys Inc.
Austin, USA
02.2024 - Current
- Leading enterprise-wide Salesforce Revenue Cloud architecture consolidating 5 ecosystems and 35+ brands into a single CRM platform.
- Own product strategy, product catalog governance, pricing architecture, and system integrations.
- Manage cross-functional teams across Product, Engineering, QA, and Integrations in a scaled Agile model.
- Partner with C-suite and VP-level stakeholders for roadmap planning and execution.
- Designed integration landscape with Commerce Cloud, Avalara, NetSuite, LMS, and custom platforms.
- Established enterprise RCA governance standards used across all brand launches.
- Served as Technical Program Lead for Conga CPQ transformation covering enterprise sales operations.
- Led pricing architecture, amendment frameworks, and enterprise integrations, improving delivery efficiency by 15%.
- Facilitated executive steering committees, solution reviews, and risk mitigation sessions.
- Built scalable technical blueprints and security models adopted across programs.
- Authored detailed system design and architecture documentation covering integration with NetSuite, Avalara, Oracle, Workday, Okta, and ServiceNow.
- Developed governance frameworks and technical blueprints to standardize Conga CPQ implementations across projects.
- Mentored teams on CPQ, security management, and architectural best practices.
- Industry: Technology and Manufacturing, Education.
Manager – Salesforce CPQ/Billing
Deloitte Consulting US India
Kolkata, India
08.2022 - 04.2023
- Managed a 25-member cross-functional team project team delivering a Salesforce CPQ, Billing, and Revenue Recognition implementation in 3 months, resulting in a 20% increase in sales efficiency and a 25% rise in customer satisfaction.
- Designed the enterprise Q2C architecture improving operational efficiency by 30% and reducing costs by 15%.
- Drove business discovery and executive prioritization workshops.
- Defined the integration framework and security standards for Salesforce CPQ, ensuring compliance with enterprise requirements.
- Actively participated in discovery and design sessions to define problem statements, assess challenges, and prioritize solutions.
- Established release governance and prioritization models to manage competing priorities across geographies.
- Industry: Technology and Manufacturing, Education.
Senior Consultant – Salesforce Solutions
Deloitte Consulting US India
Bengaluru, India
09.2017 - 07.2022
- Managed business process design workshops with global SMEs and end-users for CRM, Advertising Support, and Account Management.
- Acted as Subject Matter Expert (SME) in Salesforce CPQ, Sales Cloud, and Avalara integration, providing design and tax compliance solutions.
- Authored white papers and best practice documents adopted in Deloitte’s Salesforce practice.
- Led scoping, estimation, and planning for multimillion-dollar CRM transformation initiatives.
- Established standards for project management, risk management, and quality control, ensuring scalable solution delivery.
- Provided continuous knowledge-sharing and mentoring sessions on Salesforce features and CPQ design.
- Industry: Technology and Manufacturing
Consultant – Salesforce & CRM
Cognizant Technology Solutions
Kolkata, India
09.2015 - 09.2017
- Managed offshore technical teams and collaborated with leadership to define sprint capacity, risk plans, and release schedules.
- Directed legacy system data migration into Salesforce, ensuring data accuracy and compliance.
- Acted as Subject Matter Expert for Salesforce Communities and Field Service Lightning (FSL).
- Designed data structures and flows, ensuring scalable Salesforce application builds.
- Built Lightning Web Components (LWC), Apex, and Visualforce interfaces for mobile and web use cases.
- Coordinated with QA and Release Management to define parallel release deployment strategies, reducing conflicts by 30%.
- Industry: Financial Services
Software Engineer – Salesforce & Integration
Capgemini India
Bengaluru, India
01.2013 - 08.2015
- Led the Salesforce-ServiceMax integration architecture and data migration strategy for enterprise clients.
- Provided advisory support on API integrations, data loading, and Salesforce modeling.
- Guided the team in designing integration inventories and delivering reusable solutions.
- Directed Salesforce data migration and validation efforts, ensuring smooth client cutovers.
- Acted as technical advisor for large-scale integration and migration projects in manufacturing and telecom industries.
- Industry: Financial Services
Analyst Programmer – Salesforce Development
Wipro Consulting India Pvt. Ltd.
Bengaluru, India
08.2011 - 12.2012
- Configured Salesforce (layouts, workflows, record types, validation rules) to meet client-specific business requirements.
- Developed custom Visualforce pages, controllers, and extensions to support dynamic functionality.
- Designed customer portals to capture inquiries and streamline service processes.
- Implemented Apex triggers and classes for automation of complex business logic.
- Built sharing models, reports, and dashboards to improve user experience and decision-making.
- Industry: Financial Services, Technology and Manufacturing
Education
MBA - Strategy, Leadership, Finance, Digital Transformation, Product Management
UNC Kenan-Flagler Business School
Raleigh, NC01.2026
Bachelor of Technology (B.Tech.) - EEC Engineering
Institute of Technology & Management Education
Kolkata01.2011
Skills
- Salesforce Revenue and Service Clouds
- System integration with NetSuite, Oracle, and tax engines (Avalara)
- Requirements gathering
- Data migration strategies
- Agile methodologies and Scrum practices
- CI/CD implementation
- Role-based access control
- Compliance frameworks and audit controls
- Project management
- Stakeholder collaboration
- Cross-functional teamwork
Leadership Competencies
- Technical Program & Portfolio Management
- Enterprise Architecture & Digital Transformation
- Cross-Functional Team Leadership (Onshore/Offshore)
- Revenue Operations & Quote-to-Cash Strategy
- Executive Stakeholder Management
- Product Strategy, Pricing & Monetization
- Agile Delivery, Release & Risk Governance
- Security, Compliance & Data Governance
- Business–Technology Alignment & Road mapping
Training Impact
- Built Salesforce CPQ & Billing training programs for new hires
- Delivered 10+ enterprise Proof of Value (POV) and executive demos
- Authored Salesforce integration white paper adopted in practice
- Led campus-hire leadership bootcamps for CPQ & Revenue Cloud
Certification
- Salesforce Platform Developer I
- Salesforce Sharing and Security Specialist
- Salesforce App Builder
Awards
- Feather in Cap Award – Wipro Consulting
- Employee of the Year – Capgemini
- Applause and Outstanding Award – Deloitte
Timeline
Solution Architect
Forsys Inc.
02.2024 - Current
Manager – Salesforce CPQ/Billing
Deloitte Consulting US India
08.2022 - 04.2023
Senior Consultant – Salesforce Solutions
Deloitte Consulting US India
09.2017 - 07.2022
Consultant – Salesforce & CRM
Cognizant Technology Solutions
09.2015 - 09.2017
Software Engineer – Salesforce & Integration
Capgemini India
01.2013 - 08.2015
Analyst Programmer – Salesforce Development
Wipro Consulting India Pvt. Ltd.
08.2011 - 12.2012
MBA - Strategy, Leadership, Finance, Digital Transformation, Product Management
UNC Kenan-Flagler Business School
Bachelor of Technology (B.Tech.) - EEC Engineering
Institute of Technology & Management Education