Priyanka Ponpandian
NEW MARKET,MD
Summary
Experienced Quality Analyst with over 5.8 years in software testing, specializing in tolling applications. Proficient in manual and automated testing using tools like HP Quality Center, JIRA, and Postman. Skilled in various testing types and methodologies including Agile and Waterfall. Strong in API testing, bug reporting, and maintaining automation frameworks. Dedicated to ensuring high-quality software through meticulous analysis and resolution of defects. Seeking a challenging full-time position to leverage expertise in a dynamic environment. Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Quality assurance Engineer III
Apollo IT Solutions
07.2017 - Current
- Rite horizon application is a tolling application, operations and maintenance support, Database and Reporting system testing, with major transportation/ tolling agencies, knowledge with tolling back office (BOS & CSC) systems, Violation, and Invoice Billing collection operations
- Analyzed Business Requirements Documents and RTMs to get better understanding of the system both from technical and business perspectives
- Performed Web application testing
- Backend testing, Windows, Reports and IVR applications
- Hosted critical modules to manage Manual image review, DMV look up, inventory, customer accounts, payment methods, rebill, statements, postpaid billing, violations, customer notifications, online payments, User roles and shift management
- Performed FAT, SIT and UAT tests with clients
- Processed XML files and Validated XML templates for customer notifications with Quest Mark (Print vendor) such as Customer bill letter, Return Mail Process, and other type of notifications
- Performed Batch and Ad hoc Processes for Notification Delivery methods such as Print, Email and SMS
- Written, Reviewed, and executed manual test cases for Skip tracing and done Interface testing with Penn Credit and handled inbound, outbound files and error logs
- Performed SIT testing with Collection Agency PBFCM to integrate the system, verified and validated with ICD
- Identify Test Scenarios for various Transaction Processing on Home on Home, Away on Home, Home on Away
- Identified, logged, and tracked issues as they appeared and communicated test progress, test results, and other relevant information to the rest of the team
- Follow defined quality assurance processes to ensure all projects meet testing standards.
- Improved product quality by implementing rigorous testing procedures and identifying areas for optimization.
- Ensured timely delivery of high-quality products through effective coordination with cross-functional teams.
- Reduced defect rates by designing and executing comprehensive test plans and test cases.
- Enhanced customer satisfaction by promptly addressing issues identified during user acceptance testing.
- Streamlined QA processes, resulting in increased efficiency and reduced time to market.
- Collaborated closely with development teams to improve software functionality and stability.
QA Analyst III
North Carolina Turnpike Authority
07.2017 - 08.2020
- Experience with Integrity application in the transition to new generation back office from outgoing vendor to a new vendor
- Requirement gathering from the requirement specification document and working on the test plan, test design and assisting the development team with end-to-end system
- Performed Web application testing
- Backend testing, Windows, Reports and IVR applications
- Hosted critical modules to manage image review, inventory, customer accounts, payment methods, rebill, statements, postpaid billing, violations, customer correspondence, online payment
- End-to-end and ensure the comprehensive test coverage for the entire system.
Education
Bachelor of Science - Computer Science And Engineering
Anna University
ChennaiSkills
- Testing Tools: HP ALM QC, Jira, GIT, Azure
- IDE: SQL Developer, TOAD
- Databases: Oracle, PL SQL Developer
- Browsers: Internet Explorer, Firefox, Safari, Google Chrome
- Operating Systems: Linux, Windows
- Scheduler: Control-M
- Test case development
- Agile methodology knowledge
- User Acceptance Testing
- Regression Testing Expertise
- Manual Testing Proficiency
- Quality assurance metrics
Certification
Crash course on Python - Google and Coursera
Timeline
Quality assurance Engineer III
Apollo IT Solutions
07.2017 - Current
QA Analyst III
North Carolina Turnpike Authority
07.2017 - 08.2020
Bachelor of Science - Computer Science And Engineering
Anna University
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