Priyanka Sareen
Summary
Accomplished Program Manager with over 10 years of experience in leading high-performing teams for Verizon Business Group and State Farm. Expertise in managing multiple projects, product focus, and driving successful product deliveries. Proven track record in stakeholder management, risk mitigation, and application support, ensuring seamless service delivery and operational excellence.
Overview
12
12
years of professional experience
Work History
Senior Program Manager
Verizon Business Group
08.2018 - Current
- Lead a program team of 50+ engineers in SecDevOps, focusing on the management of Pega decisioning and recommendation tools
- Spearheaded the creation of a comprehensive plan to host the Pega application on AWS utilizing Oracle database, enhancing system performance and scalability
- Managed a project supporting critical small business consumers, ensuring seamless service delivery and customer satisfaction
- Oversaw the Pega application, capable of handling 4.5 million requests per day, generating millions of dollars in revenue for the Verizon Business Group by providing appropriate product recommendations
- Managed product upgrades for Pega, ensuring minimal disruption to business operations and enhanced system functionality
- Assisted in creating and implementing a critical disaster recovery plan, ensuring business continuity in the event of unforeseen incidents
- Worked with the development team to stabilize the Pega application by cutting unnecessary API calls, improving overall system performance
- Conducted regular performance reviews and provided mentorship to team members, fostering a culture of continuous improvement and professional development.
Program Manager
State Farm Insurance / Accenture
11.2012 - 08.2018
- Managed multiple projects, ensuring delivery teams committed to achievable goals and included the entire team in the estimation planning process
- Facilitated daily sessions focusing on work in progress and identifying roadblocks
- Monitored sprint progress, coordinated cross-platform dependencies, and escalated issues as needed
- Collaborated with product leaders and teams to deliver products, facilitating the resolution of roadblocks and dependencies
- Provided Agile training and one-on-one coaching, assisting teams in making appropriate sprint commitments
- Created a culture of collaboration and team-driven decisions by breaking down organizational silos
- Led core team meetings, impact meetings, alert meetings, and go/no-go decision sessions
- Assisted in creating project charters, scope documents, change requests, risk mitigation plans, and post-production status reports
- Managed project risks, issues, and dependencies for timely resolutions
- Coordinated activities of the project team, developed project schedules, and ensured appropriate resources for efforts
- Drove the adoption of Scrum practices, improving quality and decreasing timelines to deliver functionality
- Developed and maintained effective relationships with internal and external stakeholders, including production support teams, management, and vendors
- Worked with product owners to maintain and update the product backlog and determine development priorities
- Identified, removed, and prevented impediments and distractions
- Created implementation plans and provided status updates to upper management on defects and issues during implementation
- Effectively managed project closing activities, including information retention, lessons learned, and transition to service
- Worked extensively on ITIL foundations such as Change Requests, Incident & Problem Management
- Implemented business critical integrated auto product in 28 US states, supporting around 19,000 State Farm agents
- Coordinated development of procedures, training, and communications to transition applications to production support teams.
Education
Masters in Sciences Information Technology -
University of Punjab - India
Skills
- Program Management
- Project Leadership
- AWS Cloud Services
- Relationship Management
- Project Coordination
- Program review
- SecDevOps Delivery
- Pega Decisioning and Recommendation Tools
- Oracle Database Management
- Application Stabilization
- Team Leadership and Development
- Cross-functional Collaboration
- Strategic Planning and Execution
Timeline
Senior Program Manager
Verizon Business Group
08.2018 - Current
Program Manager
State Farm Insurance / Accenture
11.2012 - 08.2018
Masters in Sciences Information Technology -
University of Punjab - India
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