PRIYANKA SIVASUNDRAM
Wheeling,IL
Summary
Qualified Business Intelligence Analyst versed in data mapping and user acceptance testing to solve complex problems in high-pressure environments. Activates strong analytical skills to investigate trends in large amounts of data and formulate conclusions based on findings. Excels at cultivating, managing and leveraging client relationships to foster extended engagements and business opportunities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
BUSINESS ANALYST
FIRST CHOICE HEALTH NETWORK
04.2022 - Current
- Worked with account executives on report requirements and build reports out of Database
- Generated reports summarizing the results of claim analyses, including recommendations for corrective action.
- Analyzed large volumes of data from multiple sources to detect trends in claim costs and losses.
- Identified discrepancies in claims data and worked with stakeholders to resolve them.
- Identified gaps in manual letter process by analyzing letters and membership data and suggested improvements on letters automation implementation.
- Analyzed data to identify areas where improvement initiatives could be implemented.
- Strong technical knowledge of research and analysis of the existing systems
- Collaborated with stakeholders to define the scope of the Project based on the existing systems complexity
- Worked collaboratively with Implementation teams to create feature work flows
- Collaborated with other departments within the organization on projects relating to memberships.
- Consistently met agreed upon deadlines or escalated issues, concerns and barriers to key project leaders
- Assisted and assigned leads the prioritization of tasks/assignments
- Developed and implemented communication plans to all stakeholder groups and managed customer and stakeholder expectations
- Helped in creating Document templates to assist teammates for standard delivery
- Responsible for delivering ad hoc project to support leadership, working with the product managers on strategic initiatives
- Worked with UAT testing team to verify their test cases and identify any missed requirements
- Created and maintained Requirement Traceability Metrics to help all involved teams to deliver the feature and track the progress
- Researched and resolved complex inquiries from internal stakeholders regarding provider data.
- Experienced in writing functional and technical specifications based on user requirements
- Excellent knowledge of health insurance portability and accountability act ,(HIPPA) standards, electronic data interchange (EDI), implementation of HIPPA code sets ICD-10, ICD-9 and HLA7
- Experience in business writing skills required for documenting business requirements documents (BRD), functional requirement document (FRD), user stories and use cases
BUSINESS ANALYST
CHICAGO FAMILY Health Center
12.2020 - 03.2022
- Participated and assigned, lead the efforts to create and manage project plans for projects with high level of complexity
- Consistently met agreed upon deadlines or escalated issues, concerns and barriers to key project leaders
- Assisted and assigned leads the prioritization of tasks/assignments
- Developed and implemented communication plans to all stakeholder groups and managed customer and stakeholder expectations
- Assessed value, developed cases, and prioritized stories, epics and themes to ensure work focuses on those with max value that align with product strategy
- Responsible for delivering ad hoc project to support leadership, working with the product managers on strategic initiatives
- Acquired working knowledge of solutions and related technology
- Certified features through testing and reiteration with developers
- Advanced user adoption by facilitating in depth user training
- Managed all user request for user support or system changes
- Experience in writing functional and technical specifications based on user requirements
- Strong technical knowledge of research and analysis of the existing systems
- Expert in evaluating business needs and requirements in technical terms
- Excellent knowledge of health insurance portability and accountability act
- (HIPPA) standards, electronic data interchange (EDI), implementation of HIPPA code sets ICD-10, ICD-9 and HLA7
- Involved in developing a full project plan and gap analysis with internal team and users on the existing explaining of benefits system
- Strong knowledge in all aspects of SCLC and rational unified process (RUP), agile and scrum methodologies
- Created the as in and to be data flow diagrams for different phases of the project
- Assist in business risk and issue assessment and associated mitigation and timely resolution activities
- Experience in business writing skills required for documenting business requirements documents (BRD), functional requirement document (FRD), user stories and use cases
- Strong analytical and problem-solving skills for understanding the functional requirements and design of the business application
- Experience in epic, user stories with acceptance criteria or user stories with use cases
- Worked extensively on Agile (SCRUM) methodology for different projects; defined epics, user story cards, and user stories elaboration addressing UI, UI Validations and Business Rules, UI Mock-ups, Integration, and Acceptance Criteria in-line with prescribed requirements documentation practices
- Strong skills in conducting requirements gathering sessions and producing requirement deliverables such as User Stories, Business Requirement Documents, Process Workflows, Prototypes, Specification Documents, and Wireframes
- Prioritize and maintain development backlog, plan releases, and drive requirements/user stories
- Perfected sprint planning and collaborating in scrum meetings while effectively communicating with Scrum masters, product owners, and the rest of the team
- Master at creating roadmaps based off intent, breaking epics into features, and writing acceptance criteria
- Involved in detailing project mission, data process flow diagrams and timelines
- Participated in designing test automation strategies, creating test scenarios, test harnesses, test plans, and performed inspection of test scripts
- Analyzed Business Requirements, performed gap analysis, and segregated them into high level and low-level Use Cases, Activity Diagrams/State Chart Diagrams and Robustness Diagram
- Provided SharePoint best practices and advised regarding site set-up, site security, maintenance, and future needs
- Edited and customized pages using SharePoint Designer
- Extensively used MS SharePoint, a content management platform, for managing content across the organization within a shared repository
- Created Web Database using SharePoint integration for the purpose of allowing users to access data in a centralized location
- Reviewed business process, URS, and functional requirements
- Modeled business architecture by gathering Business Requirements and creating User Requirement Specification (URS), Functional Requirement Documents (FRD), and Business Requirement Document (BRD) scheduled and monitored development process
- Performed System analysis and organizational review of existing QA processes
- Used Test Director to execute the test plan, track execution against the plan during testing, and manage defects from inception to resolution.
BUSINESS ANALYST
Cars .com
01.2020 - 11.2020
- Collaborated with key business stakeholders to determine business rules, specifications, feasibility (workflow and cost) and priorities for application development/acquisition requests and projects with a high level of complexity and according to organizational standards
- Consult with key business stakeholders on selection and acquisitions of third-party solutions
- Collaborated with key IS staff in the acquisition, configuration development, testing and implementation of solutions (vended and internally developed) with a high level of complexity
- Worked closely with stakeholders to create and maintain a product backlog according to business value or ROI
- Provided vision and directed to the agile development team and stakeholders
- Ensured product vision through stories and continued reinforcement of the product backlog using Jira and sprint review feedback
- Excellent performance in organizing, planning, presentation, negotiation and interpersonal skills under minimum supervision
- Designed and developed use cases using UML and business process modeling
- Worked extensively with quality engineers to ensure zero defect releases
- Supported business functional areas with discovery and development of user stories
- Strong verbal, written and presentational skills to successfully engage and coordinate technical experts, business owners and vendors
- Flexible, innovative and able to thrive in a fast paced and time critical environment
- Worked extensively on Agile (SCRUM) methodology for different projects; defined epics, user story cards, and user stories elaboration addressing UI, UI Validations and Business Rules, UI Mock-ups, Integration, and Acceptance Criteria in-line with prescribed requirements documentation practices
- Strong skills in conducting requirements gathering sessions and producing requirement deliverables such as User Stories, Business Requirement Documents, Process Workflows, Prototypes, Specification Documents, and Wireframes
- Prioritize and maintain development backlog, plan releases, and drive requirements/user stories
- Perfected sprint planning and collaborating in scrum meetings while effectively communicating with Scrum masters, product owners, and the rest of the team
- Master at creating roadmaps based off intent, breaking epics into features, and writing acceptance criteria.
BUSINESS ANALYST TRAINEE
Omega Healthcare
06.2019 - 10.2019
- Collected and documented project requirements
- Applied qualitative and quantitative analysis skills to complete work
- Met end-user goals by supporting strategic planning initiatives for applications
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Helped Senior BAs in writing Stories for Application Implementation.
LAB ASSISTANT INTERN
Med-plus labs
06.2017 - 08.2018
- Sanitized workstations and instruments to avoid cross-contamination
- Prepared laboratory equipment and instrumentation required for tests, research, process or quality control
- Recorded and reported test results accurately according to established procedures
- Organized lab test solutions, compounds and reagents
- Demonstrated testing procedures and equipment to new laboratory personnel
- Managed lab work smoothly and with reliable accuracy to meet regulatory and operational demands.
Education
BACHELOR OF SCIENCE -
UNIVERSITY OF MADRAS
10.2019
HIGH SCHOOL DIPLOMA -
BOSTON MATRICULATION HIGHER SECONDARY SCHOOL
04.2012
Skills
- Stakeholder Management
- Project Management
- Process Optimization
- Process Documentation
- Data Analysis
- Workflow Analysis
- Process Analysis
- Gap analysis
- Data Mapping
- Data Validation
- Data quality
- User Acceptance Testing
- Microsoft Office Suite
- Microsoft Access
- Microsoft Visio
- Structured query language (SQL)
Certification
- IMMUNO-ONCOLOGY, HARVARD MEDICAL SCHOOL, CAMBRIDGE, MA, 08/01/21
- NOVEL THERAPIES FOR CHRONIC INFLAMMATION, HARVARD MEDICAL SCHOOL, CAMBRIDGE, MA, 08/01/21
- GENETIC TESTING AND SEQUENCING TECHNOLOGIES, HARVARD MEDICAL SCHOOL, CAMBRIDGE, MA, 08/01/21
Accomplishments
- Participated in 6 months of training on medical coding and billing practices, achieved high scores within the batch.
- Participated and Completed 3 months of training on Mushroom cultivation and industrialization.
Languages
English
Professional
Hindi
Professional
Timeline
BUSINESS ANALYST
FIRST CHOICE HEALTH NETWORK
04.2022 - Current
BUSINESS ANALYST
CHICAGO FAMILY Health Center
12.2020 - 03.2022
BUSINESS ANALYST
Cars .com
01.2020 - 11.2020
BUSINESS ANALYST TRAINEE
Omega Healthcare
06.2019 - 10.2019
LAB ASSISTANT INTERN
Med-plus labs
06.2017 - 08.2018
BACHELOR OF SCIENCE -
UNIVERSITY OF MADRAS
HIGH SCHOOL DIPLOMA -
BOSTON MATRICULATION HIGHER SECONDARY SCHOOL
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