Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Priyanka Uikey

Priyanka Uikey

Reservation Agent
Umm Salal Muhammad

Summary

Excellent working experience in both Hotel industry and Tourism industry, ensuring smooth functioning of customer service through attentive professional skills and diligent management of work. Moreover good engagement and commitment to managing guest relations with a positive attitude.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Reservation Agent

City Center Rotana
7 2022 - 12.2023
  • Managed online booking inquiries and assisted guests and international travel partners with questions throughout entire booking cycle.
  • Managed bookings and smooth operations between Match Hospitality and Guests during the FIFA world cup 2022.
  • Generated performance reports such as In house guests, Arrival and Departure, Managers Reports, History and forecast etc. to share with management on everyday basis.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of Hotel products, services, and facilities.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Informed guests of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
  • Resolved various issues and discrepancies for customers.
  • Handled billing information over phone.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided customers with information about availability and pricing.
  • Maintained awareness of types of rooms available.
  • Worked closely with front desk to achieve full occupancy of property.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.

Reservation Agent

WOW Hotel
03.2019 - 11.2020
  • Reserve rooms for short-term and long-term guests, and educate them on the reward system, increasing the number of new loyalty members
  • Provide information about the hotel and surrounding area to clients to answer their questions and enhance their stay
  • Respond to the requests of guests, including booking transportation to and from the airport, to ensure all needs are properly handling
  • Coordinate with local hotels to create a network for assisting with overflow issues and other problems requiring resettling clients
  • Answer phone calls and email requests for reservations, special requests for rooms, and other customer service inquiries
  • Facilitate check-in and check-out for guests, including running credit cards for rooms, services, and other purchases
  • Handle customer complaints and problems, such as missing reservations and overbooked rooms, in a courteous manner to maintain customer satisfaction.

Kitchen Trainee (Internship)

Time Lounge & Bar by Candrian Catering
08.2018 - 01.2019
  • Worked well in a team setting, providing support and guidance.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Volunteered at local community organizations, providing assistance with day-to-day operations.
  • Ensure all food and other items are stored properly.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Follow the preparation list created by Chef to plan duties.
  • Worked effectively in fast-paced environments.
  • Comply with nutrition and sanitation guidelines.
  • Proven ability to learn quickly and adapt to new situations.
  • Perform other kitchen duties as assigned.

Ticketing Counter Staff

Jose Agency
03.2017 - 11.2017
  • Work on Reservation system Sabre, Galileo and Amadeus for Corporate bookings
  • Coordinate with various departments internally to handle cases in terms of ticketing/services etc
  • Handling domestic and international corporate clients and direct clients
  • Initiated, investigated and resolved customer service issues
  • Resolved complaints, providing a fast and accurate response to client issues
  • Cancellation,refunds,rescheduling of tickets both domestic and international
  • Providing travel documents information, luggage information and other information.

Ticketing & Reservation Executive

Akbar Travels of India Pvt Ltd
04.2016 - 01.2017
  • Work for Family Leisure tours, Group tours, Corporate tours Operations, Reservation system
  • Galileo and Sabre
  • Finalizing targets for the Personnel/Teams and ensuring timely completion of the same
  • Conduct weekly briefings for the staff of my team and maintain proper records for such activities.

Domestic and International Tours Operator

Indus Holidays and Tours India Pvt Ltd
08.2014 - 04.2016
  • Service both agents & corporate in the market & develop maintain relationships with them on an ongoing basis
  • Continuous monitoring of all corporate/agency houses in the area of operation
  • Providing travel documents information, luggage information and other information
  • Executive Domestic/International tours (Operations), Indus Holidays and, Handling domestic and international packages queries for family leisure tours, group tours, hotel bookings, cruise bookings, and air ticketing
  • Resolved complaints, providing a fast and accurate response to client issues
  • Handling Visa and documentation attestation
  • Promote airline packages, holidays offers and explain to corporate, educational groups and families, obtain corresponding feedback
  • Understanding the flow of business in the market and work to achieve more business.

Education

Post Graduate Diploma - International Hospitality And Tourism Management

HTMi Hotel And Tourism Management Institute
Switzerland
01.2018 - 05.2018

Post Graduate Diploma - Computer Application

Makhanlal Chaturvedi University of Journalism and Communication
Bhopal, Madhya Pradesh
07.2012 - 05.2013

Bachelor of Commerce - Computer Application

Barkatullah University
Bhopal, Madhya Pradesh
07.2009 - 05.2012

MBA - International Hospitality and Tourism Management

HTMi Hotel And Tourism Management Institute
Switzerland
01.2020 - 05.2020

Skills

PMS OPERA and IDS

Excellent Customer Service

Microsoft Office

Attention to Detail

Teamwork and Collaboration

Guest Handling And Problem-Solving

Training and Development

Multitasking Abilities

Good Telephone Etiquette

Complaint Handling

Languages

Hindi

Proficient
C2

English

Advanced
C1

German

Elementary
A2

Timeline

MBA - International Hospitality and Tourism Management

HTMi Hotel And Tourism Management Institute
01.2020 - 05.2020

Reservation Agent

WOW Hotel
03.2019 - 11.2020

Kitchen Trainee (Internship)

Time Lounge & Bar by Candrian Catering
08.2018 - 01.2019

Post Graduate Diploma - International Hospitality And Tourism Management

HTMi Hotel And Tourism Management Institute
01.2018 - 05.2018

Ticketing Counter Staff

Jose Agency
03.2017 - 11.2017

Ticketing & Reservation Executive

Akbar Travels of India Pvt Ltd
04.2016 - 01.2017

Domestic and International Tours Operator

Indus Holidays and Tours India Pvt Ltd
08.2014 - 04.2016

Post Graduate Diploma - Computer Application

Makhanlal Chaturvedi University of Journalism and Communication
07.2012 - 05.2013

Bachelor of Commerce - Computer Application

Barkatullah University
07.2009 - 05.2012

Reservation Agent

City Center Rotana
7 2022 - 12.2023

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