Priyanka Wigh
Albuquerque,New Mexico
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. History of thriving in team-oriented environments. Personable and dedicated Customer Service . Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Manager/franchisee
SUBWAYRestaurants
Albuqerque, NM
08.2008 - 02.2024
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Maintained adequate staffing to meet objectives within budget.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Created training modules and documentation to train staff.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed customer feedback surveys and worked with employees to improve customer service standards.
- Conducted regular meetings with staff members to ensure successful operations of the franchisee's business.
- Collaborated with other Franchisees in order to share best practices regarding operational efficiency and customer service standards.
- Scheduled average of 6 employees per location to keep shifts well-staffed.
- Increased sales 40 percent, expanding customer base through social media marketing.
- Created schedules for 6 employees .Sending weekly reports to the headquarter.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored inventory levels and placed orders as needed, ensuring sufficient stock availability at all times.
Education
Associate of Science - Pharmacy
CNM
Albuquerque05-2004
Bachelor of Arts - Ecommerce
Jesus And Mary College
New Delhi04-1996
Skills
- Business Administration
- Business Development
- Financial Management
- Workforce Management
Timeline
Manager/franchisee
SUBWAYRestaurants
08.2008 - 02.2024
Associate of Science - Pharmacy
CNM
Bachelor of Arts - Ecommerce
Jesus And Mary College
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