PRIYANKA DATHARAJ KONGARI

Bringing 7 years of related experience in Capable of Claims Representative adept at claims investigations, information review and settlement management. Positive and reliable professional with a detail-oriented and systematic approach.

• Certified Claims Professional (CCP)
• Associate in Claims (AIC)
• Insurance Fraud Investigator (IFI)
• Customer Service Excellence Certification
• Insurance Adjuster License
• State-Specific Insurance License
• Property and Casualty Insurance License
• Life and Health Insurance License

• Employee of the Month: Recognized for consistently exceeding performance targets and demonstrating exceptional customer service skills.
• Outstanding Achievement Award: Awarded for exemplary handling of complex insurance claims and dedication to ensuring fair and prompt resolutions.
• Successfully processed and resolved over 500 insurance claims with a 98% accuracy rate, contributing to high customer satisfaction and retention.
• Implemented efficiency improvements in claim processing workflows, reducing average claim handling time by 15%.
• Received positive feedback from supervisors and colleagues for professionalism, attention to detail, and ability to handle high-pressure situations effectively.

• Achieved 98% Accuracy Rate: Demonstrated exceptional attention to detail and proficiency with insurance software, leading to a 98% accuracy rate in documenting and updating claim details.
• Increased Team Efficiency by 10%: Contributed to a significant boost in team productivity by participating in ongoing training sessions and implementing best practices.
• Reduced Fraudulent Claims Payouts by 15%: Played a key role in identifying and investigating fraudulent claims, resulting in a 15% decrease in fraudulent claims payouts.
• Maintained 95% Customer Satisfaction Rate: Provided high-quality customer service by managing over 100 claim inquiries per day and maintaining a 95% satisfaction rate.