Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Probal Rudra

Bengaluru,India

Summary

Accomplished HR leader with a proven track record at Otis Elevator Co., enhancing operational efficiency by 20% through strategic planning and HRIS optimization. Expert in change management and HR operations leadership, I excel in driving high-performance cultures and leveraging technology like Workday for transformative solutions. Skilled in cross-functional collaboration, I deliver significant improvements in service delivery and employee engagement.

Overview

22
22
years of professional experience

Work History

Senior Director Human Resources Shared Services

Otis Elevator Co.
Bengaluru, India
03.2024 - Current
  • Built strategic alliances with global stakeholders, facilitating the expansion of shared services operations and enhancing service delivery
  • Provided data-driven insights and HR solutions to business leaders, improving decision-making and operational efficiency by 20%
  • Transformed shared services operations by introducing best-in-class processes and technologies, resulting in a 40% reduction in processing time

Associate Vice President

Genpact
Wrocław, Poland
09.2023 - 03.2024
  • Drove successful change management initiatives, ensuring a smooth transition during outsourcing process stabilization & organizational restructuring and achieving 95% employee adoption
  • Fostered a high-performance culture by implementing robust employee engagement strategies, leading to a 25% increase in employee satisfaction scores

Senior Director

Capgemini
Cracow, Poland
06.2021 - 09.2023
  • Led transformative HR initiative improving efficiency by 40% in a global outsourcing environment
  • Revamped performance management systems, aligning talent strategy with business objectives, which increased productivity by 15%
  • Stabilized outsourced operations delivery within stipulated time and improved customer experience by 15%

Location Leader (GNDM) Cognitive HR Operations

Tata Consultancy Services
Budapest, Hungary
07.2013 - 06.2021
  • Transitioned & successfully delivered more than 14 client transitions successfully
  • Developed and implemented strategic talent management programs, leading to a 20% improvement in employee retention and enhanced leadership pipeline
  • Championed initiatives that aligned human capital strategies with organizational growth objectives, contributing to 10% year-over-year business growth

Service Delivery Manager HR shared Services

FedEx
Mumbai
09.2012 - 07.2013
  • Spearheaded the setup of a new Global Business Services (GBS) unit, driving operational excellence and reducing costs by 25%
  • Managed budget for service delivery projects, ensuring optimal use of resources and cost control.
  • Negotiated contracts and SLAs with clients and vendors, ensuring alignment with business objectives.

Sr. Manager Finance

IGATE
MUMBAI
03.2010 - 09.2012
  • Payroll & Accounting
  • Built strategic alliances with global stakeholders, facilitating the expansion of shared services operations and enhancing service delivery

Manager HR

WNS Global Services
Pune Area, India
01.2008 - 03.2010
  • Analyzed trends in workforce data to inform strategic decisions about staffing levels or career development opportunities.
  • Directed HR programs, policies and processes to improve operational efficiency.
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.

Asst. Manager HR C&B

Option One Mortgage
Pune Area, India
08.2006 - 11.2007
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Created and managed budgets for travel, training, and team-building activities.
  • Created reports on sales trends, employee levels, and financial data.

Sr.Executive HRO

Hewitt Associates
Mumbai
04.2003 - 08.2006
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Implemented quality control measures to uphold company standards.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Master of Business Administration (M.B.A) - HR

ITM Group of Institutions
01.2013

Bachelor of Science - BS - Chemistry

University of Mumbai
01.2003

Skills

  • Amazon Connect
  • ServiceNow Administration
  • Workday Human Capital Management
  • HR Operations Leadership
  • Global Mobility & Payroll
  • HRIS & Process Optimization
  • Strategic Planning & Transformation
  • Budget & P&L Management
  • Change Management & Compliance (SOX, GDPR)
  • Performance Metrics & Data Analytics
  • Talent Development & High-Performance Teams
  • Cross-Functional Collaboration & Vendor Management
  • Technology Integration (Workday, SAP, ServiceNow)
  • Automation Tools (Automation Anywhere, Blue Prism)

Languages

  • English, Full Professional
  • Hindi, Full Professional
  • Marathi, Full Professional
  • Spanish, Limited Working

Timeline

Senior Director Human Resources Shared Services

Otis Elevator Co.
03.2024 - Current

Associate Vice President

Genpact
09.2023 - 03.2024

Senior Director

Capgemini
06.2021 - 09.2023

Location Leader (GNDM) Cognitive HR Operations

Tata Consultancy Services
07.2013 - 06.2021

Service Delivery Manager HR shared Services

FedEx
09.2012 - 07.2013

Sr. Manager Finance

IGATE
03.2010 - 09.2012

Manager HR

WNS Global Services
01.2008 - 03.2010

Asst. Manager HR C&B

Option One Mortgage
08.2006 - 11.2007

Sr.Executive HRO

Hewitt Associates
04.2003 - 08.2006

Master of Business Administration (M.B.A) - HR

ITM Group of Institutions

Bachelor of Science - BS - Chemistry

University of Mumbai

Similar Profiles

CREATE PROFILE
Probal Rudra