Nathan Chambers

• Delivered job analysis following principles of instructional design to offer successful mentoring
• Planned and monitored implementation of technology-based learning programs
• Designed course materials and supported implementation
• Created curricula, research topics and conceptualized course format, subject matter and presentation
• Completes analysis, design, development, and evaluation for training solutions for the Human Rights training for foreign national law enforcement agencies
• Lead the development of the Consultations Team bringing GS-13 Team Lead and 4 ISDs up to par learning all processes, procedures, and the job itself while managing the development of approximately 20 consultation development projects alone
• Portfolio manager for courses related to Law Enforcement Investigations and Management, which constituted of approximately 17 courses
• Collaborated with subject matter experts to develop accurate and effective training materials for various industries.
• Mentored junior instructional designers through collaborative work on complex projects, fostering a culture of continuous improvement and professional growth.
• Designed and implemented assessment strategies that accurately measured the impact of training on employee performance improvement.
• Optimized learner experience by conducting thorough accessibility audits on all developed content, ensuring compliance with ADA standards.
• Evaluated existing instructional materials and recommended improvements to ensure alignment with current best practices in adult learning theory.
• Developed comprehensive instructor guides that enabled facilitators to deliver engaging and consistent training experiences across all locations.
• Implemented feedback mechanisms within course designs to continuously improve upon instructional content and delivery methods.
• Established strong relationships with stakeholders by communicating project updates regularly, fostering trust and collaboration throughout the instructional design process.
• Created a rapid course development plan which reduced development time from 4.5 months to 4 weeks.

• Lead the development of the Consultations Team bringing GS-13 Team Lead and 4 ISDs up to par learning all processes, procedures, and the job itself while managing the development of approximately 20 consultation development projects alone
• Portfolio manager for courses related to Law Enforcement Investigations and Management, which constituted of approximately 9 courses
• Delivered job analysis following principles of instructional design to offer successful mentoring
• Designed course materials and supported implementation
• Analyzed and evaluated training effectiveness and program outcomes
• Mentored junior instructional designers through collaborative work on complex projects, fostering a culture of continuous improvement and professional growth.
• Created and oversaw 17 training programs for operations.

• Completed the design and development of four Motion Graphic eLearning Videos for the Dept Of Homeland Security
• Designed and developed all graphics for the given portfolio
• Consulted with training leadership to determine approach and design for portfolio of Motion Graphic Videos
• Used Photoshop, Camtasia, and Storyline to create custom graphics and unique visual elements for motion graphic videos
• Created prototypes and storyboards for Motion Graphic eLearning and online courses, reducing course development hours 27%.
• Attended regular project team meetings to provide regular status updates on activities and identify any issues or challenges.
• Identified and corrected problems with current curricula and reduced technical issues.
• Planned and initiated training outlines and online instruction modules by conducting task and learner analyses.

• Completed analysis, design, development, and evaluation for training solutions for the OTB, MSAU, and Navy Seabees
• Functioned as CISD team graphic designer to develop various graphics for the curriculum manager
• Design and develop graphics for various Power Point Presentations used in instructor-led training and briefings
• Partner with DS OTB leadership to analyze and determine key training and non-training solutions to prepare mid-career agents to post overseas
• Strategically build relationships and creatively establish business platforms delivering intelligent solutions and performance improvement services to the Diplomatic Service Training Center
• Completed successful design and development of Vehicle Barriers, AES Doors, Key Locks, and Firearms for non-law enforcement employees, which resulted in increased branch chief satisfaction through self-reports
• Partnered with subject matter experts to determine content for various training projects within Diplomatic Security
• Certified as an Instructor Development Course (IDC) instructor
• Taught lessons for IDC
• Completed instructor evaluations during IDC and post IDC
• Completed instructor annual evaluations

• Conducted comprehensive analyses of client data to identify trends and inform performance improvement strategies.
• Implemented change management initiatives, ensuring successful adoption of new processes and systems within organizations.
• Supported the design of competency frameworks, reinforcing desired behaviors and driving cultural transformation efforts within client organizations.
• Facilitated workshops and seminars, equipping participants with tools and techniques to drive peak performance.
• Collaborated with stakeholders to design and implement leadership development program, streamlining employee coaching and development.

• Conduct analysis, design, and development based on customer requirements analysis of custom eLearning courses using DAU's DART Training Management System
• Create student learning materials that includes online simulated job aids, custom designed infographics, and online micro eLearning videos
• Provide multimedia support by designing graphics for all learning material
• Created prototypes and storyboards for online and instructor-led courses, reducing course development hours 27%.

• Designed and developed Instructor-led and eLearning courses based on job task analysis
• Increased user time proficiency by 35% while integrating self-help mini lessons/videos into the proprietary Human Resource Information System
• Designed and developed Instructor-led training and eLearning lessons to train HR professionals (this training was for all end users across all government agencies using the system) in the use of proprietary Human Resource Information System
• Planned and monitored implementation of technology-based learning programs
• Developed workforce training programs to improve organizational efficiency
• Designed course materials and supported implementation
• Created curricula, research topics and conceptualized course format, subject matter and presentation
• Targeted diverse learning modalities in development of new course content and training programs

• Designed and developed a culturally immersive and mentoring program that increased New Employee (approximately 150 per year) On-boarding Satisfaction by 35%
• Designed and developed training for non-academic management staff (approximately 500) increasing the performance outputs of both the admission officer and Financial Advisor by 15% and 20% respectively
• Designed and developed an employee central learning repository that housed on-the-job toolkits as well as training resulting in the Blackboard Best Practices Award
• Provided instructor-led and online learning events and conducted usability testing with end-users ensuring quality design and increasing student satisfaction (all operational and academic staff throughout the university) by 30%
• Completed an organizational performance analysis to determine performance gaps and identify appropriate solutions, which resulted in an 80% increase in management (approximately 300 managers) correct completion of employee personal improvement plans (PIPs) and corrective action forms (CAFs), which ultimately reduced the amount of time employee relationship specialists' coached managers on how to correctly complete PIPs and CAFs by more than 20 hours per week, per employee relationship specialist
• Completed leadership impact analysis to determine skill and technical gaps, which resulted in a 15% manager (approximately 500 managers throughout the university-campus and non-campus) improvement rating on 360-degree evaluations
• Analyzed data to identify root causes of problems and recommend corrective actions
• Collaborated with stakeholders to identify business needs and data sources
• Developed customized reports, summarizing and presenting data in visually appealing format

• Managed and organized training and non-training programs for the seller job role (approximately 3,000 companywide) hence, increasing sellers Performance by 20%
• Conducted needs analysis, designed training solutions and job aids therefore, bridging California employee knowledge gap for 10,000 employees
• Provided positive recommendations for policy and process improvement
• Evaluated current processes to develop improvement plans
• Gathered, documented, and modeled data to assess business trends
• Reviewed internal systems and organized training plans to address areas in need of improvement
• Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues
• Proven ability to learn quickly and adapt to new situations

• Business-to-Business, completed performance analysis for Business-2-Business (B2B) sales representatives (approximately 2,000 companywide) to identify knowledge and skill gaps
• Developed core competency model for B2B sale representatives that would be used for basis of annual performance evaluations
• Designed and developed a blended learning solution that included classroom and virtual learning experiences
• Designed and developed all training material to include instructor guides, participant guides, and job aids

• Completed stakeholder requirements analysis to determine training scope and impact
• Developed a training strategy plan that included types of training and the target audience for each training
• Consulted with the client regarding instructional design and eLearning standards in order to develop the project standards document
• Designed and developed graphic and media development storyboards, which included instructional design principles for learning graphics and media
• Designed and developed simulations to demonstrate and practice key learning objectives for EHR systems
• Designed and developed EHR training for Meaningful Minimum Use on government regulations
• Monitored client satisfaction to ensure the learning strategy implementation provided business value across various functional roles and sites
• Monitored client satisfaction of learning program implementation and shared results with key stakeholders
• Collected business partner and learner feedback to surface opportunities for improvement of existing training

• Completed organizational performance, gap and root cause analysis to determine factors impacting more than 10,000 call center agents' performance for all call-types, which leveraged interviews, surveys, observations to complete each analysis
• Designed and implemented an organization newsletter
• Coordinated ongoing LMS administration
• Participated on the LMS selection committee
• Managed more than 20 projects to include business objective analysis, root cause analysis, instructional design and curriculum development, and evaluation of business impact
• Provided cross-functional collaboration and consultation meetings with key business partners, vendors, learning and development team to ensure alignment between learning strategy, curriculum architecture and implementation of the learning program
• Created training implementation and strategy plan for new hire onboarding, sales and billing call types
• Led project kickoff meetings to ensure alignment from stakeholder requirement analysis
• Managed multiple projects' budget and timeline
• Designed and develop sales realignment training initiative
• Led project design work for field operations and as a result was awarded the organizational 2008 Best in Practice award
• Increased learning and process impact by resigning on-the-job training initiatives to reduce time-to proficiency by more than 60 days
• Reduced technical call type average handle time by more than 1 minute and 30 seconds by conducting call type research and implementing a solution agents used to provide technical assistance to customers
• Analyzed existing training curriculum to determine best blended learning approaches for new learners
• Led the Spanish translation initiative for all training materials for all call-types (new hire onboarding, sales, billing, technical, and retention)

• Partnered with leaders on HR and business functions using consultative approach to proactively identify and address issues and concerns
• Assisted and guided clients on HR procedures and program development by devising performance evaluations, job descriptions and industry-standard salary ranges
• Coordinated implementation of people-related services, policies and programs through departmental staff
• Liaised between multiple business divisions to improve communications
• Charged with leading the human resource function to ensure the company was up to par with organization standards as part of a company acquisition project
• Designed and developed the employee handbook
• Designed, developed, and implemented performance management framework in order to streamline business practices for upcoming merger
• Designed, developed, and implemented comprehensive safety training curriculum based on OSHA regulations
• Decreased unemployment insurance by 2.5% by completing and ensuring appropriate documentation of employee performance
• Consulted with the owner of the company on organization improvement best practices, which lead to structure and job role changes to better streamline workflow
• Managed the recruiting, onboarding, and training of all employees
• Partnered with the Safety Director on ensuring best practices for oil and gas pipeline were implemented to exceed OSHA requirements
• Implemented safety reward and recognition program that helped decrease injuries (injuries reduced the next six months by 75%) by increasing awareness of workplace hazards on construction site
• Designed and developed leadership training for project managers

Completed the program, All but Dissertation (ABD), did not graduate
• 3.80 GPA
• Dissertation Research Plan: Perceived managerial behavior and job satisfaction impact on Millennial employee retention. (Dissertation Committee Approved)

• Awarded Golden Key National Honor Society
• Dean's List all Semesters
• Leadership Scholarship Recipient
• Thesis: External Motivation Factors in Determining to Stay on the Job