Mark Japsi

• Control the operational contact between the client and the operational areas by ensuring a full understanding of the client's needs and expectations across the organization and providing clarity for the required actions to serve the client
• Oversaw a wide book of bond portfolios, ensuring regulatory compliance and providing excellent client service while managing transactions
• Collaborated with internal and external entities, including multiple counsels, issuers and obligors, underwriters, trust operations, DTC, and bond holders, with revenue in the billions
• Facilitated smooth communication between clients, internal teams, and external stakeholders, resulting in efficient bond issue management from inception (onboarding deals in the pipeline) to termination, while overseeing client transactions in accordance with established documents listed in the bond indenture to protect both bondholders and bond issuers
• Operated as primary liaison between clients and the bank, ensuring compliance with KYC rules by assisting the AML Officer and BNY Mellon's compliance team in carrying out their responsibilities under the firm's AML Compliance Program
• Making certain that all compliance issues are escalated in a prompt manner while remaining current on regulatory changes
• Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects
• Also, implemented and monitored internal control procedures to enhance operational efficiency, business process flows and productivity.

• 16 trust administrators and senior trust administrators were trained, developed, and monitored to promote professional development and operational excellence for the Pooled Finance Department
• This consisted of workers optimizing procedures for pooled finance and municipal bonds while guaranteeing policy compliance and timely bondholder payments
• The bond portfolios included various capital markets including treasury bills, money market, mutual funds, and GIC (government investment contracts), to name a few
• Identified and resolved production and workforce challenges, implementing solutions that contributed to annual sales volume growth and operational efficiency by working closely with client and client relationship managers
• Led the development of financial reports and risk assessments in combination with operational and risk reports that include financial parameters or metrics, allowing for data-driven goal setting and empowering management to make informed, strategic decisions
• In accordance with rules and procedures, accurately managed and assigned responsibilities pertaining to rate computations, securities processing, payment processing, and reconciliation research
• Being familiar with the banking and OFAC sanctions broker-dealer laws: Oversaw the processes for accounts payable and receivable, which included tracking payments, invoicing, and collections
• Followed up on past-due payments on a regular basis and collaborated closely with clients to find solutions
• Added a new billing system, which decreased billing errors by 20% and increased productivity.

• Directed revenue operations for seven railroads across Canada and the United States, managing over $50 million
• Coordinated marketing initiatives at all levels to enhance productivity and streamline communication, resulting in improved revenue outcomes
• Established a new revenue reconciliation process that reduced errors by 40%
• Introduced FRA compliance auditing, effectively resolving conflicts and negotiating mutually beneficial agreements among stakeholders
• Executed month-end and year-end closing procedures, maintained audit-ready records, and ensured timely recording of accounting transactions
• Reviewed payroll, vendor payments, and other accounting disbursements for accuracy and compliance
• Regularly created and updated financial reports for presentation to leadership teams and coordinated the preparation of external audit materials and financial reporting.

• Supported analysts in managing the team's daily workload by creating and distributing reports, such as chasing reports and breaks downloads, to effectively align with business objectives
• Led the timely and accurate management of corporate action events across 39 markets, including Europe, Africa, the Middle East, China, Japan, and the UK
• Collaborated with portfolio managers on elections and communicated these decisions to custodian banks
• Identified and reported process gaps and risks, then independently developed and implemented solutions to eliminate these issues
• Managed elections and notifications of events to custodians and registries
• Investigated and resolved discrepancies between fund accounting records and custodian cash and securities accounts
• Worked closely with IT teams to address technical issues hindering optimal process performance, consistently exceeding goals through effective task prioritization and a strong work ethic
• Demonstrated sound judgment and decision-making in escalating concerns and resolving issues.

• Utilizes analytical thinking and expertise in data analysis tools and methodologies.
• Provides wealth management services to clients in collaboration with Banker teams.
• Evaluates risk when making business decisions, ensuring the firm's reputation is upheld and protecting Citigroup, its clients, and assets by ensuring compliance with relevant laws, rules, and regulations.
• Demonstrates sound ethical judgment in personal conduct and business practices while transparently managing and reporting control issues.
• Identifies debtors by monitoring accounts payable statements and customer accounts to detect debts and overdue payments.
• Engages with debtors by notifying customers of overdue payments, inquiring about their payment status, and encouraging timely repayment.
Negotiates payment plans by collaborating with customers to establish feasible payment arrangements.
• Resolves issues by investigating discrepancies, addressing customer inquiries and complaints, and consulting with clients on billing and credit issues.
• Maintains accurate documentation of account statuses, collection activities, and debts recovered & provides reports on collection activities and updates regarding customer accounts.