CARLETTE MITCHELL
Gulf Shores,AL
Summary
Adaptable and results-driven leader with over 10 years of experience managing maintenance and property management operations. Skilled in developing and executing preventative maintenance programs, leading high-performing teams, managing vendor relationships, and optimizing operational efficiency. Proven track record in fostering a culture of accountability, driving process improvements, and enhancing satisfaction scores.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Property Manager
Pointe South Rentals & Real Estate
01.2025 - Current
- Managed 140 unit portfolio
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Coordinated with legal counsel to resolve tenant disputes.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Maximized rental income while minimizing expenses through effective planning and control.
Operations Manager| Maint & Property Operations
Crye*Leike Gulf Coast Real Estate-Flip Flop Vacations
11.2022 - 12.2024
- Reviewed and evaluated new and current programs to determine efficiency, effectiveness and implemented necessary modifications
- Led a team of 15 employees across maintenance and property operations departments, fostering a high-performance culture through training, mentorship, performance coaching and establishing a collaborative and supportive work environment.
- Spearheaded the development and implementation of preventative maintenance programs, improving efficiency and reducing emergency repairs by 50%.
- Oversaw inventory management, procurement, and vendor negotiations, ensuring cost-effective contracts while maintaining high service standards.
- Collaborated with senior leadership to develop and implement department goals, KPIs, and performance objectives, improving operational performance and efficiency.
- Utilized technology solutions to optimize task tracking and scheduling, leading to a 30% improvement in maintenance and housekeeping task completion times.
- Developed strong relationships with property owners and vendors, addressing concerns, optimizing resource allocation, and ensuring alignment with organizational goals.
- Implemented cost-control measures without compromising service quality, leading to a 25% reduction in operational expenses while improving team performance.
Operations Manager
Restoration Fellowship Childcare Center
02.2020 - 07.2022
- Oversaw daily operations of facility and 8 team member staff , managed departmental budgets, and ensured compliance with regulatory standards.
- Built and maintained strong relationships with over 75 parents, addressing concerns and feedback in a timely and empathetic manner.
- Assisted with implementation of developmentally-appropriate play and classroom environments
- Completed ongoing training and courses to remain updated on childcare standards and procedures
- Hired, engaged and developed supportive team of caregivers and educators
- Prepared and maintained attendance, activity, planning, accounting, and personnel reports and records for officials and agencies
Executive Administrative Assistant-Operations
Spectrum Resorts-Turquoise Place
10.2011 - 01.2019
- Assisted with the planning and execution of resort-wide operational strategies, collaborating with leadership to enhance guest satisfaction and increase revenue.
- Managed daily resort operations and provided administrative support to executives, ensuring smooth execution of strategic plans and guest satisfaction initiatives.
- Implemented an in-house maintenance program that contributed to a 5% revenue increase, ensuring high standards of service and timely property repairs.
- Collaborated with team members to ensure successful project outcomes
- Managed maintenance operations for short term rental properties and HOA, overseeing both interior and exterior repairs, including plumbing, electrical, HVAC, and carpentry
- Managed departmental budgets, consistently monitoring financial performance to ensure alignment with organizational goals and profitability targets
- 5+ years developing and coaching cross-functional teams
- Negotiated and managed vendor contracts, ensuring service quality and budget compliance.
- Awarded Manager of the Quarter two consecutive years
Education
Business Administration -
FAULKNER STATE
Gulf Shores, AL01.2000
Diploma -
FOLEY HIGH SCHOOL
Foley, AL01.1998
Skills
- Operational efficiency
- Critical Thinking
- Budgeting and forecasting
- Strategic Planning
- Property management
- Effective Communication
- Employee Training
- Conflict Resolution
- Tenant relations
- Lease administration
Certification
- CAM-Community Association Manager
- Hospitality Certification| Faulkner State Community College
- Alabama Real Estate License
Professional Highlights
- 5+ years developing and coaching cross-functional teams.
- Awarded Manager of the Quarter two consecutive years.
Timeline
Property Manager
Pointe South Rentals & Real Estate
01.2025 - Current
Operations Manager| Maint & Property Operations
Crye*Leike Gulf Coast Real Estate-Flip Flop Vacations
11.2022 - 12.2024
Operations Manager
Restoration Fellowship Childcare Center
02.2020 - 07.2022
Executive Administrative Assistant-Operations
Spectrum Resorts-Turquoise Place
10.2011 - 01.2019
Business Administration -
FAULKNER STATE
Diploma -
FOLEY HIGH SCHOOL
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