Shelisa Miller
Lawrenceville ,GA
Summary
Driven professional with a proven track record in operations management and customer relations, notably at Publix. Excelled in staff supervision and sales growth, achieving significant improvements in customer service and operational efficiency. Skilled in recruiting and training, with a knack for fostering customer rapport and driving team performance. Demonstrates a keen ability to enhance sales reporting accuracy and employee scheduling, ensuring optimal productivity.
Overview
9
9
years of professional experience
Work History
Deli Clerk
Publix
10.2022 - Current
- Learned other teammates' work tasks to train as backup.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Sales Associate
Dillards Department Store
01.2019 - 09.2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
Assistant Manager
Great American Cookies
02.2016 - 09.2021
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Defined clear targets and objectives and communicated to other team members.
Education
Associate Degree - Culinary Arts
03.2012
Skills
- Recruiting and interviewing
- Operations Management
- Employee Scheduling
- Orientation and training
- Sales Reporting
- Customer Relations
- Customer rapport
- Staff Development
- Staff Supervision
- Sales Growth
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Deli Clerk - Publix
10.2022 - Current
Sales Associate - Dillards Department Store
01.2019 - 09.2022
Assistant Manager - Great American Cookies
02.2016 - 09.2021
Le Condon Bleu College of Culinary Arts - Associate Degree , Culinary Arts
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