Ikunda Mushi
Customer Solution Center Service Representative I
Fairfax,VA
Summary
Knowledgeable Customer Experience Specialist with strong background in customer service and
problem resolution. Experienced in improving customer satisfaction through effective communication and efficient service. Demonstrated ability to handle high volumes while maintaining positive attitude
and attention to detail.
Overview
7
7
years of professional experience
4
4
Years of secondary education
2
2
Languages
Work History
Customer Solution Center Service Representative I
L.A Care
Los Angeles, CA
02.2022 - 04.2025
- Provided timely health insurance assistance to members via phone, email, and live chat channels,
ensuring a high level of professionalism at all times. - Managed a high volume of inbound calls while maintaining excellent call quality standards and
adhering to established procedures. - Utilized CRM systems, document detailed case notes, and access relevant account information
quickly when needed. - Enhanced member satisfaction by addressing and resolving complex issues promptly and
professionally. - Provided essential information to members regarding access to care issues, coordination of care
issues, benefits, Evidence of Coverage (EOC), Member Handbook, etc.
Client Support Specialist
Pan Healthcare Services
Washington, DC
11.2019 - 02.2022
- Verified basic needs are being met, providing navigation assistance for available services.
- Proactively identified potential issues within client accounts, taking action to prevent escalations or
disruptions in service delivery. - Enhanced client satisfaction by addressing and resolving support issues in a timely manner.
- Independently managed multiple tasks simultaneously, ensuring all deadlines were met without
compromising quality standards.
Concierge
A Class Concierge
Washington, DC
07.2017 - 10.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while
resolving disputes or conflicts. - Enhanced residents satisfaction by promptly addressing concerns and providing accurate
information. - Improved resolution time with effective problem-solving for residents complaints.
- Educated residents about billing, payment processing and support policies and procedures.
Education
High School - Education
Annandale High School
Annandale, VA 08.2017 - 06.2021
Skills
CRM Systems
undefinedTimeline
Customer Solution Center Service Representative I
L.A Care
02.2022 - 04.2025
Client Support Specialist
Pan Healthcare Services
11.2019 - 02.2022
High School - Education
Annandale High School
08.2017 - 06.2021
Concierge
A Class Concierge
07.2017 - 10.2019
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