Richard Johnson
Summary
Dynamic Control Manager at JPMorgan Chase with expertise in risk and control strategy, driving audit readiness and compliance across multiple product lines. Proven track record in process optimization and stakeholder management, enhancing operational efficiency and elevating organizational resilience. Skilled in risk analytics, leveraging data to inform strategic decisions and foster collaboration.
Overview
10
10
years of professional experience
Work History
Control Manager
JPMorgan Chase
06.2025 - Current
- Lead audit prep across four Connected Commerce product spaces, ensuring readiness for internal and external reviews.
- Maintain and review 700+ client contracts to ensure timely certifications and compliance.
- Manage monthly Policy and Standard Review (PSR) updates, tagging revisions in Change Manager.
- Conduct control testing, monitoring, and remediation to close gaps and prevent losses.
- Build dashboards tracking audit progress, risks, and control health.
Project Manager
JPMorgan Chase
12.2024 - 06.2025
- Lead end-to-end project and product launches.
- Built Jira workflows and project checklists that resolved 200+ backlog items and improved delivery visibility.
- Strengthened cross-functional communication to align product, legal, and servicing teams on key initiatives.
- Analyzed training data to boost platform adoption and operational efficiency.
- Defined strategy, timelines, and resource plans to ensure successful, compliant project execution.
Risk Analyst
JPMorgan Chase
06.2023 - 12.2024
- Implemented a “negative list” control framework to prevent repeat fraud and strengthen enterprise risk defenses.
- Designed and executed risk assessment strategies to identify emerging threats and enhance control effectiveness.
- Advanced business continuity planning by evaluating critical processes and driving targeted mitigation initiatives.
- Optimized operational performance through process re-engineering and strategic cross-functional collaboration.
- Championed control improvements that elevated audit readiness, transparency, and organizational resilience.
Training Administrator
Safelite Solutions
04.2016 - 09.2021
- Directed enterprise-wide onboarding and training initiatives for large-scale new-hire groups across multiple business units.
- Collected and analyzed performance metrics to refine training programs and elevate employee effectiveness.
- Designed and executed learning strategies that increased user adoption, platform efficiency, and overall satisfaction.
- Oversaw training logistics and resource allocation to ensure seamless program delivery across departments.
- Coached and developed junior QA professionals, promoting a culture of accountability, growth, and continuous improvement.
Education
Master of Science - Business Administration
Walden University
Minneapolis, MNGraduate Certificate - Human Resource Leadership
Walden University
Minneapolis, MNBachelor of Science - Business Administration
Franklin University
Columbus, Ohio, OHSkills
- Risk & Control Strategy
- Audit Governance & Regulatory Readiness
- Enterprise Risk Management
- Process Optimization & Operational Excellence
- Business Transformation & Change Leadership
- Risk Analytics & Reporting (Excel, Tableau, SQL)
- Stakeholder & Partner Relationship Management
- Executive Communication & Leadership Development
Timeline
Control Manager
JPMorgan Chase
06.2025 - Current
Project Manager
JPMorgan Chase
12.2024 - 06.2025
Risk Analyst
JPMorgan Chase
06.2023 - 12.2024
Training Administrator
Safelite Solutions
04.2016 - 09.2021
Master of Science - Business Administration
Walden University
Graduate Certificate - Human Resource Leadership
Walden University
Bachelor of Science - Business Administration
Franklin University