Microsoft Office
Nicole Sams
Sandy,OR
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Home Manger
Fred Meyer
Portland , OR
11.1990 - 12.2020
- Conducted performance reviews, provided feedback and coached employees on ways to improve their skills.
- Created employee schedules that complied with labor laws and optimized productivity.
- Supervised a team of 30 retail associates, providing leadership and guidance while ensuring adherence to company policies.
- Provided training on product knowledge, POS systems operation and customer service techniques.
- Recruited qualified candidates for open positions within the department by conducting interviews or job fairs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
High School Diploma -
Parkrose High School
Portland, OR06-1988
Skills
- Staff management
- Leadership development
- Complaint resolution
- Employee scheduling
- Team training and development
- Customer service
Certification
- Licensed Oregon REal Estate Broker - June 2024 - Current
Timeline
Home Manger
Fred Meyer
11.1990 - 12.2020
High School Diploma -
Parkrose High School
Accomplishments
- Supervised team of 30 staff members.
- Documented and resolved Customer Service which led to change in behavior of associate for the good.
- Achieved 96-100% accuracy by completing resets with in and sometimes under budgeted hours.
- Wrote and implemented employee schedules weekly. Keeping hours at or under budget and within productivity levels.
- Managed store Department with 13 million dollars in retail inventory. Scheduled for the inventory and research errors, omissions and reporting after inventory.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- SAS Retail Solutions
- Fred Meyer
- Safeway
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementCompany CultureHealthcare benefitsPersonal development programsStock Options / Equity / Profit Sharing401k matchPaid time offWork-life balanceQuote
It is never too late to be what you might have been.
George Eliot
Software
Outlook
Microsoft Word
Pilot 365
Adobe Acrobat
Canva
Languages
English
Native language
owlsnestrealty.net
As an Oregon broker you have to spend 3 years with a principle broker. Robert is a friend of mine who brough me onto his brokerage Owls Nest Realty.
I am currently working with 2 clients. One is selling their home in Clackamas and the other is going to sell their home in Oregon City once they find a newer bigger home to move into.
I got my license in hopes to make a go of it prior to retiring. The market however has other plans.
The first home for sale has been on the market since August 1st and has only 3 showings. The second clients are in no hurry in finding their their next home. They have been looking since June. We do have a showing on Sunday 11/30 however.
I am 1 and half years into my "internship" with Robert. Once completed I am unsure if I will continue to try nf buy and sell homes. It's very expensive to keep your license and in my case I have to have a full time job to pa the bills.
I enjoy the work, it's just that there isn't any right now.
Interests
Cooking
Reading