Summary
Overview
Work History
Education
Skills
Timeline
Generic

Promesa Phelps

Minot,ND

Summary

Dynamic food and beverage professional with a proven track record at M&S Concessions, excelling in customer service and strategic issue resolution. Skilled in managing high-pressure situations, I enhanced customer satisfaction by reducing wait times and training new staff, ensuring a seamless dining experience. Strong communicator dedicated to fostering positive relationships.

Professional food service worker with experience in delivering exceptional customer satisfaction and maintaining high standards. Skilled in multitasking, handling customer requests efficiently, and ensuring clean, welcoming environment. Strong focus on teamwork and adapting to changing needs, consistently achieving results. Reliable and enthusiastic, capable of creating positive experience for all patrons.

Overview

4
4
years of professional experience

Work History

Ice Cream Server/Maker

Dairy Queen Store/Orange Julius
09.2023 - Current
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.

Food and Beverage Supervisor

M&S Concessions
08.2021 - Current
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Served food and beverages promptly with focused attention to customer needs.
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.

Education

High School Diploma -

Magic City Campus
Minot, ND
05-2025

Skills

  • Customer relationship management
  • Cross-functional teamwork
  • Patience and empathy
  • Customer service
  • Excellent communication
  • Skilled in managing high-pressure situations
  • Decision-making
  • Strategic issue resolution
  • Clear and concise communication

Timeline

Ice Cream Server/Maker

Dairy Queen Store/Orange Julius
09.2023 - Current

Food and Beverage Supervisor

M&S Concessions
08.2021 - Current

High School Diploma -

Magic City Campus

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