Summary
Work History
Education
Skills
Timeline
Generic

Promesse Samuel

Anchorage

Summary

Dynamic sales associate with a proven track record at Castle Megastore, excelling in upselling and cross-selling. Skilled in retail loss prevention and problem-solving, I fostered customer loyalty through exceptional service and effective communication, consistently enhancing the shopping experience and driving sales growth.

Work History

Sales Associate

Castle Megastore
07.2025 - 07.2025
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Listened to customer needs and desires to identify and recommend optimal products.

Barista

Arc of Anchorage
04.2025 - 05.2025
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained regular and consistent attendance and punctuality.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Promoted additional items with beverages, increasing store sales.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Used POS system to accurately enter orders and process payments.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Followed exact recipes for mixing and preparing beverage and food items.

Education

High School Diploma -

Benny Benson Secondary School
Anchorage, AK
05-2025

GED -

Alaska Military Youth Academy
Anchorage, AK
01-2024

Skills

  • Retail loss prevention
  • Promotional support
  • Upselling
  • Product sales
  • Upselling and cross selling
  • Verbal/written communication
  • Problem-solving

Timeline

Sales Associate

Castle Megastore
07.2025 - 07.2025

Barista

Arc of Anchorage
04.2025 - 05.2025

High School Diploma -

Benny Benson Secondary School

GED -

Alaska Military Youth Academy

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