Syeda Sultana
Summary
- Dynamic and results-oriented professional with a proven track record at 18th Street Deli, adept in packaging development and service-oriented communication.
- Excelled in enhancing production efficiency and fostering customer loyalty through innovative thinking and empathetic service. Skilled in strategic planning and effective team collaboration, consistently achieving high-quality output and customer satisfaction.
- Experienced with operating labeling equipment, maintaining accuracy and efficiency. Utilizes technical skills to troubleshoot and resolve equipment issues promptly. Track record of ensuring product quality and safety compliance on production line.
- Professional Labeling Specialist with strong track record in precision and efficiency in production environments. Skilled in machine operation, quality control, and adherence to safety protocols. Known for strong team collaboration, adaptability, and delivering consistent results. Dependable, proactive, and focused on optimizing workflow and achieving organizational goals.
- Professional, knowledgeable in golf retail and customer service, and well-prepared for this role. Proven experience in managing inventory and providing exceptional customer service. Reliable team player who adapts to changing needs and prioritizes achieving results. Skilled in sales, communication, and time management.
- Data analysis professional prepared to deliver impactful insights and drive business decisions. Adept in data visualization, statistical analysis, and database management, with strong focus on teamwork and adaptability. Known for reliability, analytical thinking, and results-driven approach. Skilled in Python, SQL, and Excel, ensuring robust data solutions and strategic recommendations.
Overview
7
7
years of professional experience
Work History
Labeler Operator
Cynthia
06.2020 - Current
- Implemented a system to track and document machine downtime, leading to targeted improvements in overall production efficiency.
- Adhered to strict deadlines while maintaining a keen eye for detail on every project undertaken, resulting in minimal rework required due to labeling errors.
- Contributed to a safe working environment by adhering to company policies, guidelines, and OSHA regulations.
- Self-motivated, with a strong sense of personal responsibility.
- Improved label application accuracy by consistently monitoring and adjusting machine settings.
- Worked effectively in fast-paced environments.
- Collaborated with team members to meet daily production goals and maintain high-quality output.
- Maintained open lines of communication with supervisors and team members for seamless coordination on production schedules and quality control initiatives.
Customer Service Representative-Part Time
Rima Sari Center
01.2018 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Education
Associate Degree- Criminal Justice - Criminal Justice
Macomb Community College
Warren, MI06-2027
High School Diploma -
Frontier International Academy
13200 Conant Street06-2020
Skills
- Service-Oriented Communication
- Packaging Development Expertise
- Strong Interpersonal Communication
- Problem-solving
- Customer relationship management (CRM)
- Effective Team Collaboration
- Optimistic Team Player
- Strategic planning
- Motivating teams
- Innovative thinking
- Logical reasoning
- Effective Time Management
- Computer skills
- Data Visualization Expertise
Languages
Bengali
Native or Bilingual
Arabic
Full Professional
English
Native or Bilingual
Hindi
Full Professional
Timeline
Labeler Operator
Cynthia
06.2020 - Current
Customer Service Representative-Part Time
Rima Sari Center
01.2018 - 12.2019
Associate Degree- Criminal Justice - Criminal Justice
Macomb Community College
High School Diploma -
Frontier International Academy
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