Summary
Overview
Work History
Education
Skills
Timeline
Generic

Promise Cooper

Atlanta

Summary

Highly skilled with background in overseeing sales and operations across multiple locations. Knowledgeable in strategic planning, budgeting, and team leadership serves as foundation of success. Significant impact made in prior roles by driving growth, enhancing operational efficiency, and promoting high-quality customer service. Demonstrates strong analytical skills coupled with problem-solving abilities to tackle challenges head on.

Overview

6
6
years of professional experience

Work History

Zone Manager

Paradies Lagardère
Atlanta
12.2024 - Current
  • Oversaw daily operations across multiple locations within assigned zone to ensure consistent performance and compliance with company standards
  • Led, coached, and developed a team to achieve sales, service, and operational goals
  • Analyzed sales trends and performance data to drive strategic initiatives and improve profitability across the zone
  • Ensured execution of marketing campaigns, visual merchandising standards, and inventory control procedures
  • Conducted regular site visits to assess operational effectiveness, team performance, and customer experience
  • Collaborated with cross-functional teams including HR, supply chain, and finance to optimize business results
  • Maintained strong focus on customer satisfaction, employee engagement, and loss prevention
  • Successfully increased zone revenue through targeted performance improvements and leadership

Security Officer

ALL-IN-ONE
Atlanta
12.2023 - 09.2024
  • Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
  • Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats
  • Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary
  • Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs
  • Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures
  • Collaborated with management to develop security policies that aligned with industry best practices

Guest Service Associate

RaceTrac Petroleum, Inc.
Atlanta
02.2022 - 10.2023
  • Provided excellent customer service to all gas station patrons, ensuring a positive experience
  • Operated cash register and accurately processed transactions for fuel, food, and merchandise purchases
  • Managed inventory of convenience store items, including snacks, beverages, and automotive supplies
  • Assisted in receiving deliveries and stocking shelves with new merchandise according to established procedures
  • Maintained knowledge of current promotions, discounts, and loyalty programs to effectively communicate them to customers
  • Handled customer inquiries regarding products, services, or general information about the gas station
  • Collaborated with team members to ensure smooth operations during busy periods or staff shortages
  • Frequently checked restroom facilities for cleanliness and restocked necessary supplies as needed

Assistant Manager

WNB FACTORY
Atlanta
08.2021 - 01.2023
  • Strong leadership and communication skills were essential in fostering a collaborative team environment.
  • Assisted in the management of daily operations, ensuring smooth and efficient workflow
  • Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
  • Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
  • Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
  • Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
  • Monitored employee performance through regular evaluations, providing constructive feedback for professional development

Community Outreach Coordinator

CL WESLEY INSURANCE GROUP LLC
McDonough
06.2019 - 06.2020
  • Collaborated with local organizations, businesses, and government agencies to establish partnerships and sponsorships for community events
  • Developed and implemented comprehensive community outreach strategies to increase engagement and awareness
  • Created compelling marketing materials, including brochures, flyers, and social media content, to promote community events
  • Secured XX% increase in attendance at community events through targeted marketing campaigns
  • Coordinated fundraising activities to generate financial resources for community projects and initiatives

Education

Bachelor of Journalism -

Georgia State University
Atlanta, GA
05-2027

Associate of Business Administration -

Savannah State University
Savannah, GA
05-2024

Skills

  • Experience with children
  • Cleaning
  • Data analysis
  • Business analysis and reporting
  • Research skills
  • Stocking
  • Cash handling
  • Hospitality
  • Sales
  • Cash register
  • Food service
  • Organizational skills
  • Customer service
  • Computer skills
  • Phone etiquette
  • Merchandising
  • Communication skills
  • Guest services

Timeline

Zone Manager

Paradies Lagardère
12.2024 - Current

Security Officer

ALL-IN-ONE
12.2023 - 09.2024

Guest Service Associate

RaceTrac Petroleum, Inc.
02.2022 - 10.2023

Assistant Manager

WNB FACTORY
08.2021 - 01.2023

Community Outreach Coordinator

CL WESLEY INSURANCE GROUP LLC
06.2019 - 06.2020

Bachelor of Journalism -

Georgia State University

Associate of Business Administration -

Savannah State University

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