Promise Demijohn
Huntsville
Summary
Motivated, top performing management professional with over 5 years of diverse experience in customer service and over 2 years in sales and retail banking. Fostering a guest-focused team environment by anticipating guest's needs, and exceeding expectations.
Overview
9
9
years of professional experience
Work History
Relationship Banker
Regions Bank
Huntsville
08.2024 - Current
- Built strong relationships with clients to understand financial needs.
- Provided personalized banking solutions to enhance customer satisfaction.
- Educated customers on products and services offered by the bank.
- Resolved client inquiries and issues promptly and professionally.
- Maintained up-to-date knowledge of banking regulations and policies.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
Sales Floor Manager
Buckle
Hundred
05.2023 - 08.2024
- Led sales team to ensure excellent customer service on the sales floor.
- Trained and mentored new associates in product knowledge and store policies.
- Managed inventory levels to maintain product availability for customers.
- Led sales team to enhance customer engagement strategies and improve client relationships.
- Reviewed customer credit applications to ensure compliance with company standards.
Guest Lead Manager
Altar'd State - Stand Out For Good Inc
07.2021 - 05.2023
- Leads and supports management by directing activities required to achieve all store goals, including world class guest service, sales objectives, loss prevention, and merchandising presentation while driving both associate and guest engagement.
- Provide guests with exceptional service, through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment.
- Consistently increase sales comp and guest satisfaction.
- Collaborate with store leadership to accomplish all company initiatives.
- Ability to function as a role model of world class guest service while prioritizing and executing all daily tasks.
- Assess the business trends and goals daily. Set clear goals for self and associates to accomplish company standard.
- Fosters dialogue around solutions when given feedback and tasks the necessary actions to grow myself as a leader.
Early Childhood Education Director
YMCA
10.2017 - 01.2023
- Manages, directs, and coordinates all school age programs.
- Ensures high quality programs and establishes new program activities.
- Expands program within the community in accordance with strategic and operating plans.
- Work with supervisor to promote key elements of the strategic plan.
- Interpret the YMCA as a membership organization and represent the YMCA positively at work and in the community at all times.
- Cultivates strong working relationships with the YMCA members, staff, program participants and parents.
Education
Graduate -
Covenant Christian Academy
Certified - Cosmetology
Skills
- Effective Communication
- Regulatory compliance
- Banking products knowledge
- Client engagement
- Financial analysis
- Sales strategy development
- Customer relationship management
Timeline
Relationship Banker
Regions Bank
08.2024 - Current
Sales Floor Manager
Buckle
05.2023 - 08.2024
Guest Lead Manager
Altar'd State - Stand Out For Good Inc
07.2021 - 05.2023
Early Childhood Education Director
YMCA
10.2017 - 01.2023
Graduate -
Covenant Christian Academy