Promise Ekienabor
Summary
Dynamic IT professional with extensive experience at Megatek ICT Academy, excelling in network troubleshooting and regulatory compliance. Proven ability to enhance customer satisfaction through effective problem-solving and technical support. Adept at cloud computing and system configuration, consistently delivering results in high-pressure environments, while fostering collaboration among team members.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Audit
Georgia-Pacific
Atlanta
03.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Network Support Engineer
Peecomms
Ikeja
09.2013 - 01.2019
- Monitored network performance and identified potential areas of improvement.
- Installed and configured new hardware and software components related to networking issues.
- Provided technical support for users having difficulty connecting to or using the network.
- Ensured compliance with applicable laws, regulations, standards, policies, and procedures related to network operations.
- Configured and maintained various network devices such as routers, switches, firewalls.
- Deployed wireless networks at various locations across the organization's premises.
- Maintained infrastructure performance by monitoring, performance tuning, and troubleshooting surfaced issues.
Education
AWS Certified Cloud Practitioner - Cloud Practitioner
AWS Partner Training And Certification
05-2024
Network Engineering Certification - Network And System Administration
Megatek Ict Academy
Lagos, Nigeria05-2011
Skills
- Network troubleshooting
- Regulatory compliance
- Risk assessment
- Data analysis
- System configuration
- Customer service
- Problem solving
- Technical support
- Network monitoring
- Critical thinking
Certification
AWS Certified Cloud Practitioner
Certified IT Audit
Network System Administrator
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
IT Audit
Georgia-Pacific
03.2021 - Current
Network Support Engineer
Peecomms
09.2013 - 01.2019
AWS Certified Cloud Practitioner - Cloud Practitioner
AWS Partner Training And Certification
Network Engineering Certification - Network And System Administration
Megatek Ict Academy
Similar Profiles
Justin WilliamsJustin Williams
Production Operator at Georgia-PacificProduction Operator at Georgia-Pacific
Vanessa YoungVanessa Young
Forklift Operator at Georgia-PacificForklift Operator at Georgia-Pacific
Kade GomezKade Gomez
Saw Filer at Georgia-PacificSaw Filer at Georgia-Pacific
Hudson SmithHudson Smith
Back up Line Lead at Georgia-PacificBack up Line Lead at Georgia-Pacific
Wasiu SalamiWasiu Salami
IT Audit at FTR IT ConsultingIT Audit at FTR IT Consulting