Promise Iheanacho
Richmond,TX
Summary
A highly adaptable and motivated professional with exceptional time management, problem-solving, and teamwork skills. Proven success in improving scheduling accuracy, enhancing customer experience, and streamlining operational processes. Strong ability to work in fast-paced environments while maintaining a focus on quality service and communication. Committed to delivering results and continuously improving performance in all roles. Efficient Delivery Associate, known for high productivity and ability to complete tasks swiftly. Possess specialized skills in route optimization, time management, and customer service. Excel at communication, problem-solving, and adaptability, ensuring seamless delivery operations, and positive client interactions. Dependable delivery man with a track record of reliability and a driven work ethic. Honest and ethical, with superior communication skills to build customer rapport. Efficient and accurate, to meet deadlines and exceed customer expectations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Delivery Associate
Amazon
Sugar Land, TX
12.2023 - Current
- Efficiently lifted and transported 50lb packages to ensure timely deliveries, maintaining accuracy and safety
- Demonstrated excellent knowledge of local geography, optimizing delivery routes to improve delivery speed and efficiency
- Maintained high productivity levels throughout shifts, achieving consistently positive customer feedback
- Collaborated with team members to streamline package handling processes, resulting in a more efficient workflow
- Adhered to strict safety protocols, minimizing workplace injuries and promoting a safe and productive environment
- Assisted with warehouse duties, ensuring timely processing and packaging of customer orders
- Utilized a handheld device for accurate order scanning and package tracking, ensuring all deliveries were processed correctly
- Contributed to team motivation by maintaining a positive attitude, fostering a high-performing work culture
Sales Associate
Burlington
Houston, TX
08.2023 - Current
- Provided exceptional customer service by assisting shoppers with product inquiries, guiding them to the right items, and ensuring a positive shopping experience
- Maintained a clean, organized, and visually appealing sales floor, ensuring products were correctly displayed and easy for customers to find
- Processed transactions quickly and accurately, handled returns, and resolved customer complaints efficiently
- Collaborated with team members to meet daily and monthly sales goals, consistently exceeding performance targets
- Monitored inventory levels, restocking items as needed, and reporting low stock to management to ensure product availability
- Assisted in store opening and closing procedures, ensuring the store was ready for business each day
- Contributed to store-wide promotional events, helping set up displays and attract customers during peak sales times
Scheduler
Home Care
Houston, TX
08.2022 - 10.2023
- Coordinated and managed daily schedules for healthcare staff, ensuring timely patient visits and seamless service delivery
- Improved scheduling accuracy by utilizing scheduling software, reducing errors and ensuring proper coverage for all shifts
- Handled and resolved scheduling conflicts, ensuring no disruption to patient care or services
- Maintained effective communication with staff and clients, providing timely updates and resolving issues as they arose
- Managed and prioritized multiple tasks simultaneously, including staff availability, client requests, and emergency changes to the schedule
- Assisted in training new employees on scheduling procedures and software, improving team efficiency
- Worked closely with the management team to ensure the smooth operation of services and customer satisfaction
Education
Bachelor of Science - Kinesiology
Houston Baptist University
Houston, TX05.2026
Skills
- Time Management and Prioritization
- Teamwork and collaboration
- Adaptability and flexibility
- Problem-solving and critical thinking
- Scheduling and coordination
- Customer Service and Conflict Resolution
- Attention to detail
- Excellent communication skills
- Sales and Retail Experience
- Knowledge of safety protocols
- Inventory Management
- Customer service
- Team collaboration
- Time management
- Package handling
- Punctual and reliable
- Stocking and inventory
- Positive attitude
- Heavy lifting
Certification
- Fundamentals of Coaching
Accomplishments
- Amazon Delivery: Recognized for achieving a 98% on-time delivery rate for the first three months.
- Burlington: Contributed to increasing monthly sales by 15% during key seasonal sales events.
- Home Care: Successfully resolved 100+ scheduling conflicts without any disruption to patient services.
- Track and Field: Competed at regionals, showcasing discipline, endurance, and athleticism in a competitive environment.
- Top 5% of High School Class: Graduated with honors and recognized for academic excellence.
Languages
English
Professional
French
Limited
Spanish
Elementary
Timeline
Delivery Associate
Amazon
12.2023 - Current
Sales Associate
Burlington
08.2023 - Current
Scheduler
Home Care
08.2022 - 10.2023
Bachelor of Science - Kinesiology
Houston Baptist University
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