Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Promise McGuire Smith

Belen ,NM

Summary

Professional customer service leader with significant experience in managing and improving customer relations. Skilled in conflict resolution, team collaboration, and process optimization. Focused on achieving results and adapting to changing needs. Strong communication, problem-solving, and leadership abilities.

Experienced with leading customer service teams to deliver high-quality support. Utilizes strong problem-solving skills to enhance customer satisfaction and streamline processes. Track record of effective team collaboration and adaptability in changing situations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Lead CSR

Cutter Aviation
08.2017 - Current
  • Assisted in the development of training materials to standardize employee knowledge and performance.
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
  • Established rapport with customers through active listening skills, empathetic responses, and genuine interest in their needs.
  • Provided exceptional support to clients, fostering long-term relationships built on trust and reliability.
  • Fostered a positive work environment by encouraging open dialogue among team members regarding obstacles faced in daily operations.
  • Exceeded performance targets regularly by maintaining a high level of productivity and consistently delivering results.
  • Organized regular team meetings to discuss challenges faced within the department and brainstorm solutions for continuous improvement initiatives.
  • Implemented feedback from customers to improve processes and enhance overall user experience.
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.

Server

Laura's Cafe
05.2014 - 10.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High School Diploma -

Belen High School
Belen, NM
05-2013

Skills

  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Active Listening
  • Problem Resolution
  • Customer Relations
  • Computer Proficiency
  • Conflict Resolution
  • Documentation
  • Appointment Scheduling
  • Team Development
  • Complaint Handling
  • Money handling abilities
  • Microsoft Outlook
  • Scheduling
  • Data Collection
  • Follow-up skills
  • Staff Training
  • Payment Processing
  • Paperwork Processing
  • De-Escalation Techniques
  • Professional telephone demeanor
  • Administrative Support
  • Microsoft Office Suite
  • Filing
  • Call Management
  • Prioritization
  • Building rapport
  • Reading Comprehension
  • Coordination
  • Research
  • Proofreading
  • Staff education and training
  • Account updating
  • Multi-line phone talent

Certification

Fire Training.

Disney Customer Service Course.

NATA

Timeline

Lead CSR

Cutter Aviation
08.2017 - Current

Server

Laura's Cafe
05.2014 - 10.2015

High School Diploma -

Belen High School

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Promise McGuire Smith