Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Promise Rodenbaugh

Alamogordo

Summary

Dynamic Billing Representative with proven expertise at Gmrc in resolving account discrepancies and enhancing team productivity through effective training. Skilled in invoice processing and customer relations, I consistently achieved high customer satisfaction rates while managing complex billing issues. Proficient in Microsoft Office and adept at multitasking in fast-paced environments.

Knowledgeable [Desired Position] with strong background in billing and collections. Successfully managed accounts, streamlined billing processes, and resolved discrepancies to enhance operational efficiency. Demonstrated expertise in customer service and attention to detail.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Billing Representative

Gmrc
02.2022 - 04.2024
  • Reviewed and solved account and billing discrepancies.
  • Trained new hires on company-specific billing software, policies, and procedures, promoting team cohesion and productivity.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Coordinated with intermediate parties to obtain payments and resolve issues.
  • High School Diploma or GED.
  • Minimum 1 year Customer Service experience in a call center environment.
  • Minimum 1 year of experience working in the healthcare or medical industry.
  • Minimum 1 year of Billing experience preferred.
  • Ability to navigate dual monitors and multiple applications.
  • Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening).
  • Basic PC & Search Engine abilities (for example: use the mouse to click, troubleshooting, working with Microsoft Office, opening a browser, typing in URLs in the right location, bookmarking a site, and navigating the use of back/forward buttons).

Dominoes Csr

Dominoes Pizza
02.2019 - 03.2022
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • High School Diploma or GED.
  • Minimum 1 year Customer Service experience in a call center environment.
  • Minimum 1 year of experience working in the healthcare or medical industry.
  • Minimum 1 year of Billing experience preferred.
  • Ability to navigate dual monitors and multiple applications.
  • Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening).
  • Basic PC & Search Engine abilities (for example: use the mouse to click, troubleshooting, working with Microsoft Office, opening a browser, typing in URLs in the right location, bookmarking a site, and navigating the use of back/forward buttons).
  • Responded to customer requests for products, services, and company information.

Education

Certification - Medical Billing Coding

University of Phonix
Phoenix, AZ
02-2026

Skills

  • Customer relations skills
  • Microsoft office
  • Collections
  • Data entry experience
  • Invoice processing
  • Staff management
  • Account monitoring

Accomplishments

  • Supervised team of [Number] staff members.
  • Collaborated with team of [Number] in the development of [Project name].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

  • [Area of certification], [Company Name] - [Timeframe]
  • Certified [Job Title], [Company Name] - [Timeframe]

Timeline

Billing Representative

Gmrc
02.2022 - 04.2024

Dominoes Csr

Dominoes Pizza
02.2019 - 03.2022

Certification - Medical Billing Coding

University of Phonix

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Promise Rodenbaugh