Promise Taylor
Willingboro,NJ
Summary
I have strong communication and organizational skill. I have the ability to prioritize in a fast paced, changing environment. I am results oriented, entrepreneurial minded and detailed oriented with excellent computer skills. I have the ability to learn difficult concepts quickly while offering creative solutions.
Overview
18
18
years of professional experience
Work History
Specialist, Administration Center
American Airlines
Jamaica, New York
01.2025 - Current
- Experience in handling and helping to correct complex payroll and admin technical issues.
- Manages ad-hoc projects from cradle to grave including conducting training and sending out professional mass communications.
- Review documents for accuracy prior to submission or publication.
- Oversight and handling of all grievances for union employees.
- Oversight and handling of all association bids and related contractual tasks for union employees that have deadlines.
- Provide subject matter expertise and handle tasks within Workbrain, including coding, reporting, and contractual obligations..
- Creates SOP’s
Executive Assistant to the Managing Director
American Airlines
Philadelphia, PA
05.2024 - 01.2025
- Provided high-level administrative support to the Managing Director and leaders, managing calendars, scheduling meetings, and coordinating travel arrangements
• Prepared and edited correspondence, reports, and presentations for the leaders using Microsoft Office Suite
• Managed confidential information with utmost discretion and maintained strict confidentiality protocols
• Organized and facilitated meetings, including preparing agendas, taking minutes, and distributing meeting materials
• Managed expense reports for the Managing Director by accurately tracking expenses, reconciling receipts, and submitting timely reimbursement requests
• Collaborated with cross-functional teams to coordinate projects or initiatives led by the executive team
Administrator, Administration Center
American Airlines
Philadelphia, PA
12.2022 - 05.2024
- General Administrative Support to the Tech Ops Team
- Resolving payroll discrepancies and answering payroll queries
- Payroll coding in Workbrain
- Responsible for preparing and processing payroll for Supervisor and Managers
- Assist with Shift Bid and VAC Bid for Union Employees
- Collect completed Fingerprint Applications, scanning fingerprints and transmitting to HR Compliance
- Scan and Review all aircraft work-packs for accuracy and signatures
- Completing Overtime and Fieldtrips
- Coordinate Master Vacation Calendar
- Complete monthly vacation ratio exceptions report
Finance Specialist
Burlington Stores
Burlington, NJ
01.2019 - 12.2022
- Spearheaded the transition from ADP Aline to ADP Wisely
- I collaborated directly with ADP to test and implement the new pay system
- Created and led a training course for associates to utilize the new system effectively
- Process enrollment reports and partner with operations team on corrections
- Enroll Employees and enter Manual Pays on Wisely Cards in Smart Compliance
- Conduct research on pay card errors/ inquiries and work with vendor for resolution
- Conduct regular audits; Resolve reconciliation discrepancies in a timely manner
- Review weekly fraud reports add info needed to help clear cases
- Prepares pre- and post-payroll reports for internal and external review; formats files for consistency; audits daily reports and provide findings to management
- Creates and maintains supporting databases
- Clearing PTO from Workbrain system paid out to termed associates and general PTO question research
Payroll Coordinator - Unemployment Claims
Burlington Stores
Burlington, New Jersey
08.2016 - 01.2019
- Research and Process Unemployment Claim
- Communicate court hearing dates to Store Manager and Human Resources Manager
- Process manual payments onto the corporate pay cards
- Monitor pre-payroll reports for internal and external review
- Monitor post-payroll reports for internal and external review
- Audit daily reports and provide findings to Payroll Manager for further review
Office Manager
Xplore Enterprise LLC
Hackensack, NJ
02.2007 - 08.2016
- Performed general office duties and administrative tasks
- Managed accounts payable, accounts receivable, and payroll departments
- Prepared quarterly/annual business accounts and reports
- Computer skills include Windows, MS Word, Excel, PowerPoint, Quick Books
- Type 60 wpm
- Supervise a Staff of 20 people
Education
Business Administration -
American Business Academy Hackensack
Hackensack, NJ01.2001
Diploma -
Hackensack High School
Hackensack, NJ01.2000
Skills
- Microsoft Office
- Workday
- Aline/Wisely Pay Cards (Smart Compliance)
- Workbrain
- Concur
- Coupa
- ADP
- Oracle
- Payroll
- Accounting software
- Paychex
- Manpower
- Meeting Facilitation
- Personal Assistant Experience
- Project Coordination
Timeline
Specialist, Administration Center
American Airlines
01.2025 - Current
Executive Assistant to the Managing Director
American Airlines
05.2024 - 01.2025
Administrator, Administration Center
American Airlines
12.2022 - 05.2024
Finance Specialist
Burlington Stores
01.2019 - 12.2022
Payroll Coordinator - Unemployment Claims
Burlington Stores
08.2016 - 01.2019
Office Manager
Xplore Enterprise LLC
02.2007 - 08.2016
Business Administration -
American Business Academy Hackensack
Diploma -
Hackensack High School
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