Promise Williams
Sanford,FL
Summary
Customer-focused professional with extensive experience in educational support, adept at managing high volumes of inquiries while ensuring clear communication. Known for building strong relationships through empathetic listening and effectively resolving conflicts, contributing to a positive environment for students and families.
Overview
5
5
years of professional experience
Work History
8th Grade Science Teacher
Millennium Middle School
Sanford, FL
07.2026 - Current
- Supported students and families daily by addressing inquiries and resolving concerns, fostering a positive learning environment.
- Built positive relationships with students and families through empathetic listening and clear information.
- Communicated professionally via phone calls, emails, digital platforms, and in-person meetings.
- Managed high volumes of requests with patience and attention to individual needs.
- De-escalated challenging situations while aligning solutions with organizational goals.
- Maintained accurate records of attendance and academic progress, ensuring effective communication of accommodations and family interactions.
- Coordinated with administrators, counselors, teachers, and support staff to ensure consistent service.
- Incorporated feedback to improve communication resources, enhancing student and family engagement.
High School Science Teacher
Leesburg High School
Leesburg, Florida
07.2021 - 07.2026
- Served as primary contact for students and families, providing timely information on assignments, grades, attendance, classroom expectations, and available support to enhance student engagement and success.
- Fostered a welcoming and respectful environment, addressing diverse personalities and concerns to support positive student interactions and communication.
- Managed difficult conversations with professionalism, empathy, and a solution-focused approach.
- Collaborated with colleagues, administrators, counselors, and support teams to improve service and resolve complex situations.
- Coordinated classroom activities, school events, student programs, and fundraising initiatives, ensuring effective collaboration among stakeholders to achieve successful outcomes.
- Developed digital resources, presentations, announcements, and step-by-step instructions that made important information easier to understand and access.
- Translated policies and technical information into clear, understandable guidance for individuals with different backgrounds and levels of familiarity.
Education
Master of Science - Sport Management
Arkansas State University
Jonesboro, AR08-2027
Bachelor of Science - Zoology
California State Polytechnic University, Humboldt
Arcata05-2021
Skills
- Student engagement strategies
- Classroom management techniques
- Customer service and support
- Verbal and written communication
- Conflict resolution
- Department collaboration
- Multichannel support
- Recordkeeping
- Digital platforms
- Microsoft Office Suite
- Google Workspace applications
- Problem-solving
- Time management
- Confidential information handling
CUSTOMER EXPERIENCE STRENGTHS
- Communication: Able to explain detailed information in a friendly, clear, and professional manner through phone, email, virtual platforms, and face-to-face interactions.
- Problem-Solving: Experienced in identifying the source of a concern, reviewing available information, determining appropriate solutions, and following through until the matter is resolved.
- Relationship Building: Creates trust by actively listening, demonstrating empathy, maintaining professionalism, and treating each person's concern as important.
- Organization: Successfully manages numerous requests, deadlines, communications, records, and responsibilities without losing attention to accuracy or service quality.
- Adaptability: Learns new systems and procedures quickly and remains effective when priorities, customer needs, or organizational expectations change.
ADDITIONAL LEADERSHIP EXPERIENCE
- Former collegiate cheer captain with extensive experience motivating teams, communicating expectations, resolving conflicts, and representing an organization professionally.
- Experienced in coordinating school events, student programs, fundraising activities, and community-facing initiatives.
- Comfortable working independently while also collaborating with teams to accomplish shared goals.
- Florida-certified educator with extensive experience serving diverse populations and managing sensitive information.
- Student Government Association & Junior Class Sponsor
Leesburg High School — Lake County Schools
* Advised Student Government Association and Junior Class leaders while helping students develop communication, leadership, teamwork, and problem-solving skills.
* Supported the planning and coordination of Prom 2025, including event logistics, student responsibilities, timelines, communication, and preparation.
* Served as a point of contact for students, school staff, administrators, families, and outside stakeholders throughout event planning.
* Guided a new group of student leaders as they developed ideas, assigned responsibilities, addressed challenges, and completed projects.
* Assisted with school spirit activities, student initiatives, fundraising efforts, and campus events designed to improve student engagement.
* Managed questions, concerns, schedule changes, and competing priorities while maintaining a positive and organized experience for participants.
* Created announcements, promotional materials, presentations, and digital communications to keep students and stakeholders informed.
* Encouraged students to provide excellent service, represent their school professionally, and create welcoming experiences for the student body.
REFERENCES
Andrea Pyatt: 352-396-5649
Morgan Davidson-Ford: 804-248-2642
Sturat Milchman: 954-242-0978
Timeline
8th Grade Science Teacher
Millennium Middle School
07.2026 - Current
High School Science Teacher
Leesburg High School
07.2021 - 07.2026
Master of Science - Sport Management
Arkansas State University
Bachelor of Science - Zoology
California State Polytechnic University, Humboldt