PROSENJIT SAHA
SENIOR PRINCIPAL TECHNICAL PROGRAM MANAGER
Lynnwood,WA
Summary
Dynamic Senior Technical Program Manager with over 15 years of experience in steering complex technical programs across cloud infrastructure, enterprise systems, and cross-organizational initiatives. Successfully managed programs generating an organizational impact exceeding $100 billion, collaborating effectively with global teams to achieve strategic goals. Expertise includes cloud services, virtualization, and SaaS products, with a strong focus on driving executive-level technical programs that deliver substantial business outcomes. Committed to fostering innovation and efficiency while navigating the complexities of large-scale projects.
Overview
16
16
years of professional experience
6
6
Certificates
Work History
Senior Technical Program Manager, AWS Sales and Marketing
Amazon Web Services
Seattle, Washington
12.2022 - Current
- Manage 25+ concurrent cross-functional technical programs across global AWS organization, coordinating with multiple engineering teams, product organizations, and executive stakeholders at VP and SVP levels
- Lead enterprise-scale cloud infrastructure programs for $100 billion AWS Sales organization, driving technical strategy and execution across 6+ cross-functional teams spanning multiple geographies
- Spearheaded Generative AI platform implementation by defining program strategy, coordinating cross-capability product teams, identifying technical impacts on organization, and driving delivery across service teams
- Delivered AWS sales quota, territory management, and revenue routing system for 55,000+ global users, completing project 50% faster than previous implementations with 99.995% data accuracy rate
- Created and maintained comprehensive risk management plans and risk registers for all programs, proactively identifying roadblocks and implementing mitigation strategies
- Developed standard program deliverables including SOWs, Project Charters, and Project Timelines for multiple concurrent workstreams
- Led regularly scheduled executive status meetings, presenting data-driven reports and progress updates to senior leadership and stakeholders
- Drove Slack-Salesforce integration project across AWS sales organization, optimizing business processes and improving seller productivity by 30%
- Demonstrated strong bias for action by navigating ambiguous requirements and independently defining program scope and delivery strategies
Technical Program Manager, Worldwide Revenue Operations
Amazon Web Services
Seattle, Washington
01.2020 - 11.2022
- Defined product vision and technical strategy for AWS CRM cloud infrastructure, leveraging quantitative and qualitative data to drive priority decisions and resource optimization
- Led Salesforce Lightning migration program for 15,000+ AWS sellers across multiple geographies, managing cross-organizational communication and coordinating technical delivery
- Managed application-wide third-party tool deprecation programs, delivering $5+ million annual cost savings while improving system latency, user interface, and workflow efficiency
- Launched company-wide sales strategy and planning tool (Account Plan), coordinating across engineering teams and business stakeholders to meet deliverable deadlines
- Maximized ROI for technology investments through careful analysis of requirements, cost-benefit assessments, and stakeholder input.
- Fostered a culture of continuous learning by providing ongoing mentorship opportunities for team members seeking professional growth.
- Improved cross-functional communication by establishing regular meetings and facilitating clear documentation.
Senior CRM Analyst, Sales Operations and Effectiveness
Zimmer Biomet
Warsaw, IN
05.2018 - 01.2020
- Led cross-functional technical program to implement enterprise CRM strategy for 2,500+ US field users, achieving 100% adoption rate among senior leadership within 6 months
- Designed and architected opportunity management, lead management, and task/activity management systems, reducing forecasting time by 66%
- Served as Product Owner for Salesforce mobile application development, managing requirements, technical design, and deployment across 48 US distributorships
- Delivered business forecasting tool and sales quota management system within 2.5 months, integrating Salesforce with Tableau for data visualization
- Managed program scope, timelines, and cross-functional team coordination to ensure on-time delivery
MBA Summer Intern
Office Depot
Boca Raton, Florida
05.2017 - 07.2017
- Managed execution and deployment of Salesforce.com reporting tool for 2,000+ outside sales representatives
- Led organizational account hierarchy enhancement project, ensuring process alignment with strategic priorities
- Developed contract process improvement reports, achieving 70% KPI target for time-to-market in Northeast region
Consultant CRM
Cognizant Technology Solutions
Singapore, Singapore
01.2013 - 01.2016
- Led Salesforce.com CPQ implementation projects from concept to launch using salesforce.com CPQ, managing $2M budget and coordinating on-shore and off-shore teams
- Partnered with cross-functional teams and stakeholders to transform manual business processes into automated cloud-based systems
- Established innovative data loading mechanisms, reducing Upload CPQ Metadata project costs by $120,000
- Streamlined data and business rules, improving business process efficiency by 90% during Catalog and CPQ Implementation
- Managed technical design, requirements assessment, and task delegation across distributed team members
- Managed client relationships through regular check-ins and updates on project progress.
Technical Analyst
Cognizant Technology Solutions
Kolkata, India
01.2011 - 01.2013
- Operated as offshore technical lead for Salesforce.com product services application for Fortune 500 packaging company, managing tight deadlines and ambiguous requirements
- Created detailed project plans and led status meetings with stakeholders across multiple time zones
- Implemented automated data-synchronization solutions with legacy SQL databases, reducing processing time by 66%
- Managed innovative order tracking solutions, accelerating Beauty & Personal Care Packaging module delivery by 3 months
- Collaborated with cross-functional teams to complete projects on time, ensuring client satisfaction and meeting business objectives.
Technical Analyst Trainee
Cognizant Technology Solutions
Kolkata, West Bengal
01.2010 - 01.2011
- Developed cloud application and case management interface for Fortune 500 technology company, reducing operational costs by 70%
- Integrated Salesforce-Outlook calendar application for call center implementation project
- Worked extensively with force.com platform and SaaS product management tools
Education
Master of Business Administration (MBA) - Consulting and Business Analytics
University of Notre Dame
Notre Dame, IN05.2018
Bachelor of Technology (B.Tech) - Electronics and Communication Engineering
West Bengal University of Technology
Kolkata, India06.2010
Skills
Cloud Platforms: Amazon Web Services (AWS), AWS EC2, AWS Compute Services, Cloud Infrastructure Management
CRM & Enterprise Systems: Salesforcecom (Admin & Developer Certified), Salesforce Lightning, Salesforce CPQ, Apttus CPQ
Development: Forcecom Platform, SaaS Product Development, API Integration
Process Improvement: Lean Six Sigma, Kaizen, Business Process Optimization
Technical architecture
Employee evaluations
Client management
Certification
Salesforce.com Administrator Certified
ADDITIONAL QUALIFICATIONS
- 15+ years of program and project management experience
- 12+ years leading complex technical/engineering programs in cloud infrastructure
- Proven ability to represent engineering perspectives to executive leadership and partner organizations
- Strong experience working across multiple geographies and cultures
- Expert in managing cross-organizational communication and stakeholder alignment
- Demonstrated ability to mentor and develop junior TPMs
- Self-driven problem solver with ability to thrive in dynamic, ambiguous, customer-focused environments
- Excellent written and oral communication skills with extensive executive-level interaction experience
Accomplishments
- Led weekly meetings among training staff to brainstorm and ask questions, enabling peers a venue to resolve issues quickly and effectively.
- Received the highest scores among 35 of trainers in the company for effective communication skills and a positive demeanor.
- Designed clear, concise and understandable courses that were utilized by trainers throughout the company in office locations worldwide.
Affiliations
- Https://www.credly.com/badges/05fd6511-d477-427e-8ebc-c4e7aac3af93/linked_in_profile
Timeline
Senior Technical Program Manager, AWS Sales and Marketing
Amazon Web Services
12.2022 - Current
Technical Program Manager, Worldwide Revenue Operations
Amazon Web Services
01.2020 - 11.2022
Senior CRM Analyst, Sales Operations and Effectiveness
Zimmer Biomet
05.2018 - 01.2020
MBA Summer Intern
Office Depot
05.2017 - 07.2017
Consultant CRM
Cognizant Technology Solutions
01.2013 - 01.2016
Technical Analyst
Cognizant Technology Solutions
01.2011 - 01.2013
Technical Analyst Trainee
Cognizant Technology Solutions
01.2010 - 01.2011
Bachelor of Technology (B.Tech) - Electronics and Communication Engineering
West Bengal University of Technology
Master of Business Administration (MBA) - Consulting and Business Analytics
University of Notre Dame