Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Additional Information
Languages
Timeline
BusinessDevelopmentManager
Prosper Blessing  Usada

Prosper Blessing Usada

Summary

Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable air ticketing manager enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Attentive waiter who is passionate about offering expert support for top-notch multitasking in the hotel and around important people

organizational and conflict management skills. Well-rounded Personal Care Aide with 1 year years assisting clients with various daily living needs at home. Talented at offering attentive care to patients by managing health needs, helping with personal grooming, carrying out light housekeeping and meal preparation . Expert communicator when supporting patients' needs, documenting information and interacting with supervisors. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community. Compassionate Manager assists elderly or disabled clients and patients from hospices recovery centers. Observes and reports on patient status, cleans and organizes living quarters and provides companionship. Demonstrated knowledge of vital sign reading and proper aseptic and infection control policies.

Overview

5
5
years of professional experience

Work History

Direct Support Professional

FAIRBANKS ASSISTED LIVING
08.2023 - Current
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.

Camp Counselor

Camp Jaycee
06.2023 - 08.2023
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.

  • Documented activities, injuries and accidents to inform parents and maintain consistent records.
  • Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
  • Facilitated team-building exercises that encouraged collaboration among peers while improving interpersonal skills among participants.
  • Established lasting connections with campers'' families through consistent communication regarding progress and achievements during their time at camp.
  • Implemented innovative ideas for theme days that increased overall participation rates and enthusiasm within the camp community.

ASSISTANT TRAVEL AGENT

GoNorthCyprus Travel Ltd.
01.2022 - 11.2022
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • De/signed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
  • Streamlined booking processes for improved efficiency and reduced wait times for customers.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.

PASSANGER ASSISTANCE

ERCAN INTERNATIONAL AIRPORT
06.2021 - 06.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Front Desk Receptionist

LORDS PALACE
06.2020 - 06.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

RESTAURANT WAITER

JAFRA RESTAURANT
06.2019 - 06.2020
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.

Education

Bachelor of Arts - TOURISM TRAVEL AND HOTEL MANAGEMENT

NEAR EAST UNIVERSITY
TURKISH REPUBLIC OF NORTH CYPRUS
01.2023

High School Diploma -

MAVHUDZI HIGH SCHOOL
NYAZURA , ZIMBABWE
01.2018

GED -

Marange High School
Mutare , Zimbabwe
01.2016

Skills

  • First aid and safety
  • Behavior redirection
  • Client Support
  • Compassionate Caregiving
  • Medication Administration
  • Behavioral Management
  • Client documentation
  • Housekeeping tasks
  • Decision-making support
  • Direct Patient Care
  • Health and safety requirements
  • Transportation
  • Appointment Scheduling
  • Patient Care
  • Records Maintenance
  • Meeting planning
  • Laptop and Tablet Operation
  • Disability Awareness
  • Client Transportation

Safety Monitoring

  • Staff Collaboration
  • Time Management
  • Fast Learner
  • Critical Thinking
  • Documentation and Recordkeeping
  • First Aid Certification
  • Medication Management
  • CPR/AED
  • Certified in CPR/AED
  • Household Cleaning

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved air ticketing by completing bookings with accuracy and efficiency.
  • Collaborated with team of professionals chefs in the preparation of food for restaurants .
  • Achieved [reputation ] by introducing compassion for troubled and confused clients at airports tasks.
  • Achieved [employee of the month ] through effectively helping with hotel reservations .
  • Documented and resolved disputes with bookings which led to satisfaction of clients .

Affiliations

  • Professional certification
  • Education
  • Volunteering
  • Civil affiliations
  • Medical affiliations
  • Staff management and human resources

Additional Information

Friendly and tolerate to people of all ages , race and ethnicities . Kind to those seeking satisfactory results and help.

always calm and collected under pressure and admirable at problem solving .Flexible with almost every working condition as well as open to extra effort in working hours and commitment to the company goals and vision

Languages

English
Native or Bilingual
Shona
Native or Bilingual

Timeline

Direct Support Professional

FAIRBANKS ASSISTED LIVING
08.2023 - Current

Camp Counselor

Camp Jaycee
06.2023 - 08.2023

ASSISTANT TRAVEL AGENT

GoNorthCyprus Travel Ltd.
01.2022 - 11.2022

PASSANGER ASSISTANCE

ERCAN INTERNATIONAL AIRPORT
06.2021 - 06.2022

Front Desk Receptionist

LORDS PALACE
06.2020 - 06.2021

RESTAURANT WAITER

JAFRA RESTAURANT
06.2019 - 06.2020

Bachelor of Arts - TOURISM TRAVEL AND HOTEL MANAGEMENT

NEAR EAST UNIVERSITY

High School Diploma -

MAVHUDZI HIGH SCHOOL

GED -

Marange High School
Prosper Blessing Usada