Proven Jones III
Summary
Decorated Navy veteran with over 10+ years of experience in the field of Windows Desktop Support and Systems Administration. Communicate effectively both in oral and written forms; explain technical concepts in non-technical terms to individuals and groups. Apply policies and procedures; follow instructions; work independently; establish and maintain cooperative working relationships with those contacted during work.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Sr. athenaClinicals/Streamline Upgrade Analyst
Privia Health
01.2020 - Current
- Clinical Analyst on the build team building out new tablespace and working with the design team to help create structured templates and streamline workstreams to help the offices run smoothly
- Go live support, development, implementation, and adoption of the electronic medical record and other patient care systems
- Works closely with clients, multi-disciplinary teams, Information Technology, and Clinical Informatics to drive the clinical transformation to meet project goals, benefits, and desired outcomes established by the client
- Deliver elbow-to-elbow go-live support to clinical and non-clinical staff on Streamline
- Redesign and implement clinical workflows
- Attended daily meetings and delivered daily project reports
- Working the support desk answering any questions that may come up and fixing problems in the table space
- Making changes to letterheads, addresses, and anything else that is not showing up right for those practices
- Adding and changing doctors’ and staff member’s names that have left the group or came to the group
- Creating order sets for doctors and the offices used ones had not happened
- Fixing problems with tickets that came into the support team from the client
- Unlocking and uses that will lock out and add new and uses as well as checking their privileges
- AthenaNet Streamline
Certified Athena Implementation Analyst
AthenaNet
07.2016 - 10.2018
- AthenaClinicals System Build Analyst
- Trouble-shooted and resolved system glitches to ensure revenue cycle management, accounts receivable, and claims were correctly submitted promptly
- Built order sets, quick pick, and templates and made changes and additions to the encounter outline
- Set Quality Improvement Program goals in place that are designed to improve care delivery to meet Best Practice clinical workflows
- Worked with the client to meet Meaningful Use requirements for ambulatory practice settings
- Worked with numerous companies assisting the EHR Optimization Specialist
- Implemented Athena Software in multi-specialty clinics with success and end-user satisfaction
- Worked with Physicians, nurses, and clinical staff in several clinics explaining the application and answering any questions they may have creating ease and use of the system
- Worked with direct hospital clients to help meet Meaningful Use requirements that need to be met in any ambulatory practice setting
- Held several one-on-one training, webinars, and group training classes on Athena for Physicians and nurses to ensure understanding and use of the application
- Utilized mastery in training techniques and client relationship skills; ability to train any size project
- Worked elbows to elbow with physicians and clinical staff on new guides for meaningful use
- Adding and making changes to the encounter outline
- Worked to maintain relationships with Medical Group practices implementing and that are actively utilizing the AthenaNet Electronic Medical Record (EMR)
- Trained physicians and nurses on new Athena EMR practices and new meaningful use guidelines
- Worked with several hospital organizations as an EHR Optimization Specialist
- Maintained quality relationships with Medical Group practices
- Worked a flexible schedule ensuring 100% client satisfaction
- Traveled nationwide implementing AthenaNet to hospital client.
Systems Security Engineer 4
Comcast
Moorestown, NJ
01.2014 - 06.2016
- Approves third-party access requests through Sigma by IDM logic
- Utilize Remedy to manually create trouble tickets
- Generate service catalog tickets to ensure IPs/ports are implemented on an SSL Tunnel, SSL Circuit, and/or SSL VPN Connection
- Create software tokens for third-party vendors working remotely
- Schedule and lead weekly calls for various Security Teams.
Information Systems Specialist
Rock-Tenn
Fernandina Beach, FL
07.2013 - 01.2014
- Communicate professionally with non-technical end users with courtesy, in person, and over the phone
- Installs and supports software applications including Citrix, Pi, and Panther along with peripheral equipment
- Administer Avaya PBX telephone system during outages and the transfer of extensions upon request
- Utilize Citrix SCCM 2007 Helpdesk Console to remotely install application software on the end user’s device
- Audit all computer devices and printers throughout the facility
- Configure Lexmark, Ricoh Aficio, and Konica Minolta network printers to end users request
- Image, deploy, and upgrade Dell desktops and laptops using Preboot Execution Environment (PXE) to Rock-Tenn’s specifications
- Setup Microsoft Outlook 2007 email on end users' cell phones.
Technology Specialist I
Blue Cross Blue Shield of Florida
Jacksonville, FL
11.2011 - 03.2013
- Provided support and installed VOIP phones, HP Desktops, and various types of printers
- Documented problems, issues, and events for purposes of analysis, tracking, and resolution
- Worked on various projects to increase experience in the diverse field of Information Technology
- Responsible for the accurate management and location of all computer hardware
- Delivered and shipped computer equipment to various Blue Cross Blue Shield Locations
- Working with the Mission Critical Provisioning “Server” Team to assist with server issues that may arise
- Remove hard drives from all decommissioning HP ProLiant DL380 and 580 servers
- Erase all existing data from the hard drive using Active@ Killdisk software (in-house).
Hardware/Network Technician
AIDS Healthcare Foundation
Jacksonville, FL
11.2010 - 03.2011
- Supported a Windows XP (some Windows 7) environment including OS installation, AD support, installing Citrix XenApp, and supporting proprietary applications
- Supported the whole East Coast (approximately 1200+ users) with 25 employees in the local office
- Set up and maintain basic network operations, including assembly of network hardware, and provide assistance to the network administrator
- Monitored Symantec Backup Exec; ensuring all tapes were properly stored at an off-site location
- Audit hardware/software inventory; Update inventory database documentation.
NMCI Team Lead
Naval Station Jacksonville
Jacksonville, FL
08.2007 - 07.2008
- Active Security Clearance position under general supervision that monitors, operates, and maintains hardware, software, and networks for a computing platform
- Utilized Active Directory to manage network resources, add and delete users, and troubleshoot existing account issues
- Configures assembles, and installs microcomputers, workstations, and/or peripheral equipment
- Performs first-line support for service interruptions such as printer routings, power outages, and malfunctioning servers
- Maintains disaster recovery procedures for LAN and related equipment/software and performs system backup and recovery activities.
Helpdesk / Support Analyst
PGA Tour
Ponte Vedra Beach, FL
12.2006 - 01.2007
- Provided technical expertise and resources for a three-week installation project deployment of Lotus Notes 7.0 on multiple IBM Laptops throughout the campus facility
- Installed Symantec Security antivirus software on the client’s laptop and remote user’s laptops
- Documented all issues and provided active resolutions via activity logs
- Trained and assisted users as needed for all updates and resolution activities.
Technical Support Analyst
JEA
Jacksonville, FL
05.2006 - 11.2006
- Received telephone calls from clients having specific problems and consulted with users to determine the source of specific errors and recommend a solution
- Applied tracking metrics, asset tags, and trouble call resolution using a ticketing system
- Maintained cleared facility standards regarding Comsec security
- Managed trouble call database and assisted hundreds of incoming trouble calls for network-related issues.
Information Technology Specialist
United States Navy
Norfolk, VA
10.1997 - 03.2002
- Managed Windows Server-based network including all accounts management and incoming trouble calls to the Data Processing Center
- Administered network permissions and accesses for user and global accounts
- Implemented and performed troubleshooting of networks on various OS platforms
- Managed user accounts and groups including Active Directory in multiple domains.
Education
Bachelor of Science Degree, Information Systems Security -
ITT Technical Institute
06.2010
Associate of Science Degree Computer and Electronics Engineering Technology -
ITT Technical Institute
12.2004
Skills
- Implementation Expert
- Full Life Cycle Support Analyst
- Optimization/Integration Expert
- Workflow Analyst
- Meaningful Use Expert
- Sr Medical Terminology
- Compliance Analysis
- Sql And Databases
- Regulatory Compliance
- It Performance Reports
- Data Analytics
Certification
- Comp Tia A+ Certification
- Security Incident Management – (CE) Wipro
- Certified Athena Expert
Security Clearance
Clearance eligible
Timeline
Sr. athenaClinicals/Streamline Upgrade Analyst
Privia Health
01.2020 - Current
Certified Athena Implementation Analyst
AthenaNet
07.2016 - 10.2018
Systems Security Engineer 4
Comcast
01.2014 - 06.2016
Information Systems Specialist
Rock-Tenn
07.2013 - 01.2014
Technology Specialist I
Blue Cross Blue Shield of Florida
11.2011 - 03.2013
Hardware/Network Technician
AIDS Healthcare Foundation
11.2010 - 03.2011
NMCI Team Lead
Naval Station Jacksonville
08.2007 - 07.2008
Helpdesk / Support Analyst
PGA Tour
12.2006 - 01.2007
Technical Support Analyst
JEA
05.2006 - 11.2006
Information Technology Specialist
United States Navy
10.1997 - 03.2002
Bachelor of Science Degree, Information Systems Security -
ITT Technical Institute
Associate of Science Degree Computer and Electronics Engineering Technology -
ITT Technical Institute
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