PRUDENCE FISHER
Loch Lomond,CA
Summary
Professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Demonstrated ability to identify and troubleshoot critical issues. Experienced Manager with a strength in managing multiple projects simultaneously and fostering a cohesive staff. Organized, independent worker with strong time-management skills.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
IUEC Local 8 JATC
San Francisco, CA
01.2017 - Current
- Greet incoming customers in a professional manner and provide friendly, knowledgeable assistance.
- Answer telephone inquiries from apprentices, instructors, and the public.
- Provide all administrative support to the apprenticeship program, including working with apprentices, instructors, and State and Federal apprenticeship governing agencies.
- Responsible for applying for and managing all apprenticeship state funds.
- Write professional memorandum and letters.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Assisted in preparing training materials, supporting curriculum development initiatives.
- Streamlined administrative processes, reducing turnaround time for paperwork handling.
- Trained new administrative staff on office procedures and software applications, fostering team integration.
- Plan and coordinate logistics and materials for committee meetings.
- Screen applicant resumes and coordinate in-person interviews.
- Answer and manage incoming and outgoing calls while recording accurate messages.
- Complete data entry and track and report apprentice education and training.
- Coordinate committee meetings, including schedules, information preparation and distribution and recording of minutes.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Transportation Controller
San Francisco Municipal Transportation Agency
San Francisco, CA
08.2016 - 10.2016
- Communicate with Operators to troubleshoot issues.
- Dispatch emergency and mechanical services to SFMTA MUNI Buses, Trolleys, and Cable Cars.
- Ensure On Time Performance for all MUNI public transportation.
- Communicate with Management about any and all incidents and accident
Supervisor of Train Operations
TransitAmerica Services, Inc. / CalTrain
San Jose, CA
05.2015 - 08.2016
- Provided day-to-day supervision and authorization of the safe and efficient movement of all trains within the assigned territory consistent with operating rules, policies, and procedures of TransitAmerica Services, Inc. and the commuter agency (JCPB).
- Complied with the Code of Federal Regulations, Federal Railroad Administration regulations, GCOR, STO manual etc.
- Managed unexpected events and emergency situations to ensure the safety of passengers, minimize passenger inconvenience and limit delays to affected trains.
- Dispatched CalTrain, AmTrak, ACE, and freight trains.
- Utilized electronic and written record keeping as required.
- Ensured accurate accounting of delays incurred by trains.
- Facilitated emergency responses to derailments, fatalities, vehicle strikes, etc.
- Performed a variety of administrative tasks related to Hours of Service requirements, Track Warrants, Track Bulletins, and other pertinent reports.
- Direct and indirect supervision of all train and engine crews, Maintenance of Way employees working on or near the right of way.
- Provided protection for Railway Workers.
Assistant Conductor
TransitAmerica Services, Inc. / CalTrain
San Jose, CA
02.2015 - 05.2015
- Ensured compliance with applicable safety and operating rules and regulations.
- Performed all duties required in connection with the operation of commuter trains.
- Promoted safe work practices as well as maintains and fosters a safe work environment.
- Customer service, fare inspection, switching, and flagging.
- Notified proper authorities and prepares reports to explain accidents, unscheduled stops or delays.
- Diagnosed minor malfunctions and performs minor maintenance and servicing activities when maintenance personnel are not available.
- Complied with train
orders, train signals, radio communications, and railroad rules and regulations
to ensure the safe and efficient operation of the train.
Table Games Supervisor
Rio All-Suites Hotel and Casino
Las Vegas, NV
01.2005 - 10.2010
- Provided outstanding customer service.
- Accurately read, understood, and carried out written instructions.
- Followed company procedures to maintain work environment in a neat and orderly condition.
- Maintained positive relationships with all customers.
- Followed standards and procedures to maintain safe work environment.
- Explained house rules, such as game rules and betting limits, to patrons.
- Verified currency and computed payable odds to pay winning bets.
- Dealt various casino games such as craps, blackjack and poker.
- Resolved guest complaints quickly, effectively and tactfully.
- Completed and processed jackpot paperwork.
- Trained, coached and mentored staff.
- Completed and processed employee evaluations and reported to payroll all raises and bonuses for dealers.
- Ensured game integrity.
Table Games Dealer
Tropicana Resort and Casino
Las Vegas, NV
01.2004 - 01.2005
- Explained house rules, such as game rules and betting limits, to patrons.
- Exchanged paper currency for playing chips and coin money.
- Inspected, shuffled and delivered the cards to guests in play at the gaming table.
- Dealt casino games such as Craps and Blackjack.
- Paid winnings and collected losing bets as established by the rules and procedures of each specific game.
- Verified currency and computed payable odds to pay winning bets.
- Resolved guest complaints quickly, effectively and tactfully.
- Cashed out employee tips.
- Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep store operating smoothly.
- Retained premium table players through exceptional customer service.
- Validated currency status and notified management.
Education
Some College (No Degree) - Business Management
University of Kansas
Lawrence, KSSome College (No Degree) - Business Management
University of Kansas
Lawrence, KSSkills
- Excellent Time Management
- Organized
- Excellent Communication Skills
- Results-oriented
- Safety Conscious
- GCOR Qualified
- Proficient in Microsoft Office
- Expertise with ARINC ROCS I & II, Rail Operations Control System,and DTX and Penta Radio Systems
Timeline
Administrative Assistant
IUEC Local 8 JATC
01.2017 - Current
Transportation Controller
San Francisco Municipal Transportation Agency
08.2016 - 10.2016
Supervisor of Train Operations
TransitAmerica Services, Inc. / CalTrain
05.2015 - 08.2016
Assistant Conductor
TransitAmerica Services, Inc. / CalTrain
02.2015 - 05.2015
Table Games Supervisor
Rio All-Suites Hotel and Casino
01.2005 - 10.2010
Table Games Dealer
Tropicana Resort and Casino
01.2004 - 01.2005
Some College (No Degree) - Business Management
University of Kansas
Some College (No Degree) - Business Management
University of Kansas