Prudence VERA
Gardena,CA
Summary
Dedicated law student and a well-organized, diligent professional with demonstrated success. I am hardworking and I pay attention to detail in whatever I am tasked to do. Driven law student with an understanding of legal principles and procedures gained through academic training. Possess strong research skills, adept at drafting legal documents and providing insightful analysis on complex legal issues. Demonstrated ability to work in fast-paced environments, prioritizing tasks effectively while maintaining high levels of accuracy. Proven track record of contributing positively to team dynamics and collaborating successfully on group projects.
Overview
15
15
years of professional experience
Work History
Client Liaison Officer
Copyworld Printers
Harare, Harare
03.2012 - 01.2017
- Provided customer service to clients, including responding to inquiries and resolving complaints.
- Developed and maintained relationships with existing clients through regular contact and follow up.
- Organized client meetings to discuss current projects and future goals.
- Conducted market research on industry trends and competitor activity.
- Assisted in the preparation of presentations for potential new clients.
- Identified opportunities for improvement in processes related to client liaison services.
- Coordinated with other departments to ensure timely delivery of services to clients.
- Monitored feedback from customers and addressed any issues or concerns promptly.
- Created proposals for prospective customers based on their individual needs and preferences.
- Analyzed data from customer surveys to identify areas where improvements could be made.
- Prepared invoices for services rendered to clients in a timely manner.
- Maintained accurate records of all communications with clients for future reference.
- Collaborated with colleagues on the development of strategies aimed at improving customer satisfaction levels.
- Participated in training sessions designed to enhance knowledge of client liaison procedures.
Salesperson
Copyworld Printers
Harare, Harare
02.2008 - 03.2012
- Developed and implemented strategies to meet sales quotas.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Gathered data on competitors' pricing, products, and promotional activities.
- Generated new business opportunities through cold calling campaigns.
- Assisted customers in selecting appropriate products or services for their needs.
- Provided personalized service to build relationships with customers.
- Participated in trade shows, conferences, and other marketing events.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Collaborated with team members to develop effective sales plans.
- Monitored inventory levels and placed orders as needed.
- Advised customers on the latest product features and benefits.
- Compiled reports on sales activity, progress towards goals, and other metrics.
- Coordinated delivery schedules with vendors for timely shipment of goods.
- Educated customers about products and services offered by the company.
- Developed key customer relationships to increase sales.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
Sales Clerk
Hydraulic Equipment & Engineering Workshop
, Zimbabwe
04.2003 - 01.2008
- Greeted customers, engaged to understand their buying preferences
- Explained product benefits, pricing structure, and available options
- Close sales transactions in an efficient manner, and thank customers for their patronage.
- Managing the workshop paperwork, weekly, and monthly reports.
- Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
- Greeted customers and responded to inquiries in a professional manner.
- Receipt books, delivery notes, goods received.
- Resolved conflicts between customers and staff members professionally while maintaining composure during difficult situations.
- Performed regular inventory counts to ensure accurate records were maintained.
- Attended weekly team meetings discussing sales goals and strategies for achieving them.
Relief Teacher
Marondera High School
Marondera, Mashonaland East
06.2002 - 12.2002
- Provided instruction and guidance to students in the absence of a regular teacher.
- Organized lesson plans and activities for students.
- Assisted with classroom management issues when needed.
- Implemented school policies and procedures in the classroom.
- Maintained accurate records of student performance, attendance, and behavior.
- Encouraged positive behavior among students through effective communication techniques.
- Ensured that each student had access to appropriate materials and resources.
- Created an environment conducive to learning while managing challenging behaviors.
- Administered tests and assessments according to school guidelines.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Implemented conflict resolution strategies to manage student disputes.
- Collaborated with regular teachers to ensure continuity of instruction.
Education
Bachelor of Laws Honors - Law
University of Namibia (UNAM)
Windhoek05-2022
Diploma - Alternative Dispute Resolution
University of Namibia
Windhoek04-2018
Legal Secretary - Criminal Justice and Legal Program
Penn Foster Career School
Scranton, PAParalegal - Criminal Justice And Legal Programs
Penn Foster Career School
Scranton, PASkills
- Customer liaison
- Sales and Marketing
- Issues resolution
- Collaborative relationships
- Team-Oriented Relationship Management
- Positive interpersonal skills
- Risk management and investigative skills
- Client Support
- Counseling skills
- Policies and procedures implementation
- High-pressure environments
- Remediation strategies
- Conflict Mediation
- Activity Planning
- Strategic Partnerships
- Incidents management
- Solutions Development
References
References available upon request.
Timeline
Client Liaison Officer
Copyworld Printers
03.2012 - 01.2017
Salesperson
Copyworld Printers
02.2008 - 03.2012
Sales Clerk
Hydraulic Equipment & Engineering Workshop
04.2003 - 01.2008
Relief Teacher
Marondera High School
06.2002 - 12.2002
Bachelor of Laws Honors - Law
University of Namibia (UNAM)
Diploma - Alternative Dispute Resolution
University of Namibia
Legal Secretary - Criminal Justice and Legal Program
Penn Foster Career School
Paralegal - Criminal Justice And Legal Programs
Penn Foster Career School
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