Offering background in leadership and operational oversight, eager to learn and grow within dynamic environment. Brings strong organizational and logistical skills, ready to use and develop strategic planning and team coordination.
Overview
31
31
years of professional experience
Work History
Field Operations Manager
Reach Wireline
01.2024 - 09.2025
Maintained open lines of communication between upper management and field personnel, facilitating smooth information flow throughout the organization.
Coordinated logistics efforts for efficient deployment of resources across various job sites simultaneously.
Monitored team performance to assess training requirements and areas in need of improvement.
Implemented quality control measures to minimize errors during project execution, resulting in fewer customer complaints and higher satisfaction rates.
Implemented and maintained high standards of quality in all areas.
Boosted team morale by fostering a positive work culture and recognizing outstanding individual achievements regularly.
Customer Support Manager/Operations Manager
Horizontal Wireline
07.2017 - 01.2024
Established a positive work environment for the field staff, fostering open communication channels and boosting employee morale.
Reduced response time to customer inquiries, ensuring timely assistance with their concerns.
Collaborated with other departments such as marketing or product development teams striving towards consistent messaging across all platforms.
Streamlined the customer support process for faster resolution times and improved customer experience.
Implemented knowledge management systems that enabled representatives to quickly access information needed to resolve customer issues effectively.
Deepwater Implementation
Cased Hole Well Services
05.2015 - 08.2015
Tasked with development and implementation of a high tension deepwater program.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness and willingness to help wherever needed.
Multiple Assignments
Schlumberger
06.1994 - 02.2015
Self-motivated, with a strong sense of personal responsibility.
Worked well in a team setting, providing support and guidance.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Demonstrated strong organizational and time management skills while managing multiple projects.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness and willingness to help wherever needed.